View and manage your Helium Mobile account right from the Helium Mobile App, available on iOS and Android. The app is compatible with most devices running iOS 14 or newer and Android 11 or newer.
Home
Your Homepage gives you an overview of your subscription and quick access to everything else in your account. You can return to it anytime by tapping the Home icon in the upper left corner.
Profile
Tap the Profile icon in the upper left corner to manage your account and billing details. Tap the notification bell in the upper right to see any in-app notifications.
Account (My Details)
Update your email address and reset your password
Update your home, billing, and e911 addresses
Find your associated Solana wallet address
Toggle Show Phone Number and Show SIM Number (once a SIM is activated) to view the numbers tied to your account
Billing
Manage your payment details and subscription costs in the Billing tab.
Here you can:
Update the credit card on file
View your billing history and download past invoices
See any available credits applied toward your subscription under Total Credit
Cancel your plan, if needed
Manage
Tap Manage to open your My Plan page. From here, you can:
Upgrade or downgrade your plan: Switch to the plan that fits you best
Manage your group: Add or manage group members
Manage your SIM: Finish setup, order a new SIM card, or swap your SIM to a new device
Add-Ons
Going on a trip or need more data? Add extra services to your plan, such as International Roaming, International Calling, and Data Boosts. Check out our guide to Add-Ons for details.
Usage
See how much data you’ve used, how many texts you’ve sent, and how many minutes you’ve talked.
Your Referral Code and Referral History
Tap Refer a Friend in the Helium Mobile app to find your referral code. Share it with friends and family so they can sign up.
What You’ll See:
Your referral code: Share it with anyone you’d like to invite
Your referral history: A list of the referrals you’ve sent
About Past Referral Rewards
Our referral rewards have changed over time, so the details for each referral depend on when your friend signed up. To see how each program worked, visit our Refer a Friend FAQs.
Manage SIM
Tap Manage SIM to set up and manage your SIM from one place. Here you can:
Finish SIM setup: Return to the eSIM setup flow if you haven’t completed it yet
Order a new SIM card: Request a physical SIM to be sent to you
Swap your SIM to a new device: Get a new SIM for the phone you’re switching to
Cloud Store
Tap the Cloud in the bottom menu to open the Cloud Store and redeem your Cloud Points.
Settings
Find policy information, browse support articles, chat with our Support team, and manage your security settings. Your app version is listed at the bottom of this section, which is helpful to share with Support if you run into any issues!