Login on the Helium Mobile app and locate the pink “Data Boost” icon. Select how many GB of high speed data you’d like to purchase, confirm your payment information, and purchase. Your data will be available to use immediately.

If you're on a legacy $5 or $20 Unlimited plan, or the new Infinity plan, you do have unlimited data! However, data is throttled to slower speeds each billing cycle. If you’re a high data user who prefers higher speed data, then Data Boost is for you.

All high speed data purchased through Data Boost will expire on your next billing date or when used in full. Before purchasing Data Boost, it's best to check that you’re not too far away from your next billing renewal, and consider how much you're most likely to go through before your next renewal.

All Data Boost purchased are final and cannot be refunded. Unused data will not be refunded or prorated.

Yes! Your group admin can select which group member they’d like to purchase Data Boost for. The Group Admin can navigate to their “Group Plans” icon in the Helium Mobile app, select a member, and purchase on their behalf.

No, all data purchased through Data Boost will be the same speed as your un-throttled data.

You can view your monthly data usage in the Helium Mobile app in the “Usage” section. You can also get a quick snapshot of your most recent usage before you purchase “Data Boost”.

No, at this time the Data Boost can only paid for with a credit card.

No, the data included in a Data Boost is only for use in the U.S. If you do need data for international travel, please check out the International Roaming add-on.

Right away! It’s added instantly to your account.

We do not currently support stacking. Each new purchase replaces your current international calling balance.

Unused minutes expire after 30 days and don’t roll over.

Your international calling minutes will override roaming while they’re both active. We recommend purchasing one at time. (Remember, International Roaming is only needed when you're outside of the US!)

Sorry, international calling purchases are non-refundable and not prorated.

You can see your remaining balance anytime under Add-On’s > International Calling in your account.

International Calling allows you to make calls from the United States to your friends and family who are not in the United States.

International Roaming allows you to make calls, send texts, and use data when you are not in the United States. You can call you friends at home and abroad when you have International Roaming enabled, so you'll never need to purchase both at the same time!

Yes! A Group Admin of any group can purchase International Calling on the behalf of any Group Member. In app version 3.14.0 and above, Group Admin's can open the "Group Plans" icon in their Helium Mobile app, select a group member, and tap "Purchase" under "International Calling". The Group member will have 30 days to use the purchased data.

Helium Mobile supports calls to over 200 countries! Check out the full list here.

International Roaming data can be purchased on a per gigabyte (GB) basis. Each gigabyte of International roaming data costs $15.00.

Per $15.00, you will receive 1 gigabyte (GB) of International Roaming data, 60 minutes of calling and 100 text messages to use abroad.

Yes. International Roaming data expires 30 days from your date of purchase or when you've run out of data.

Yes. You can purchase more data from the Helium Mobile app at any time. However, it is important to note that all purchased data will replace any currently active International Roaming data. Therefore, it is crucial that you do not purchase more data until you have run out or are about to run out.

No. If you purchase more data you will have existing International Roaming data, it will be replaced and you will lose your existing International Roaming Data. For example, if you have a balance of 1GB of International Roaming data remaining, and you purchase 2 more GB of data, you will have 2 GB of International Roaming data total.

You can view the list of countries that are eligible to use International Roaming here.

You can view your usage in the “International Roaming” tab under “Add-ons”, as well as on your “Plans” page in the Helium Mobile app. Roaming data can be delayed, if you have usage and you do not see it, please wait or check your device for real-time usage.

You will also receive notifications from the Helium Mobile App as data depletes. Ensure to enable notifications in your device settings so you do not miss any important updates.

Unused data, texts, or call minutes will not be carried forward or refunded after 30 day expiration. For more information, please review the International Services Terms and Conditions.

Data usage can different from person to person, but average domestic usage tends to hover around 1GB for every 2 days.

Based on internal testing, international usage tends to be lower than domestic and 1GB can be sufficient for as long as a week's worth of travel. We suggest starting with 1GB and adding more if you run out.

You have 30 days to use the International Roaming data that you've purchased. If you take 2 trips within a 30 day period, any data you have remaining from your first trip will still be available.

You can purchase International Roaming at any time - before or during your travels. Please note that you have 30 days from the date of purchase to use your data, text, and minutes. If you decide to purchase data during your trip, you will need Wi-Fi to do so.

No. At this time, account credits are applied only to monthly plan charges. Any add-ons will be billed to the card on file.

Yes! A Group Admin of any group can purchase International Roaming on the behalf of any Group Member. In app version 2.5.0 and above, Group Admin's can open the "Group Plans" icon in their Helium Mobile app, select a group member, and tap "Purchase" under "International Roaming". The Group member will have 30 days to use the purchased data.

International Calling allows you to make calls from the United States to your friends and family who are not in the United States.

International Roaming allows you to make calls, send texts, and use data when you are not in the United States. You can call you friends at home and abroad when you have International Roaming enabled, so you'll never need to purchase both at the same time!

No, this is a recurring Add-On, so you only need to add it once and it will renew every month on your renewal date automatically!

Yes, the first month is prorated based on the number of days left in your billing cycle.

The Add-On can be canceled from the Ad-On section by tapping on the Unlimited Talk & Text option and following the on-screen prompts to remove the Add-On. Cancellations are not prorated, so it will be removed from your account at the end of the billing cycle.

The Unlimited Talk & Text Add-On is non refundable. If you cancel the recurring Add-On, you will still get the unlimited minutes/texts until the end of the billing cycle.

Air and Infinity plans already have unlimited minutes and texts, so it's not necessary for them!

If you need more data and choose to upgrade to Air or Infinity, the add-on will be removed when the upgrade completes. Note that there are no prorated refund.

Since MMS counts towards both text and data, unlimited MMS is available only up to your data threshold.