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Refer-a-Friend FAQs
Refer-a-Friend FAQs
Updated over 2 months ago

How it Works

Effective October 29th, 2024

Subscribers can share their unique referral code or link and track their qualified referrals through their dashboard, found within the Helium Mobile app or web account. All referrals (from any date) must meet our qualification requirements. Please review the requirements below.

All previous qualified referrals will be honored according to the program during which referee signed up.

How does the Refer-a-Friend program work?

The Helium Mobile Refer-a-Friend program provides every Helium Mobile subscriber with an active SIM with the chance to invite their friends. Subscribers can use their own unique sign-up link or code to refer their friends.


Can any Helium Mobile subscriber participate in the Refer-a-Friend program?

Only Helium Mobile subscribers with an active SIM can refer people to sign-up.

Current Helium Mobile subscribers who are not part of our Affiliate or Creator program may participate.

Referrer and referee cannot be active on the same account such as a Group Plan, or use their own referral code, even if all other eligibility criteria are met.


Who can sign up for Helium Mobile through the Refer-a-Friend program?

Anyone in the United States can sign up through the Refer-a-Friend program (all users must be 18 years or old to sign-up). People who do not have a Helium Mobile Unlimited Plan may sign up using a current subscriber’s unique referral link or code.

Referrer and referee cannot be active on the same account such as a Group Plan, or use their own referral code, even if all other eligibility criteria are met.


What is a "pending" referral?

A subscriber who signs up through a referral link or code, but does not have any activated SIMs and has not been signed up for at least 35 days, is considered a “pending” referral.

The number of “pending” referrals will be visible in the subscriber’s referral dashboard on the web and the app. If you're on the token referral program, you wont see this status anymore.


What is a "qualified" referral?

Each subscriber's 'Referrals' dashboard will track 'Pending' and 'Qualified' referrals.

To be considered a 'qualified referral,' the following criteria must be met:

  • The referee must create a new Helium Mobile account using a current subscriber’s unique referral link or code.

  • The referee must activate the Helium Mobile Unlimited Phone Plan SIM.

  • The referee must be actively subscribed to Helium Mobile for 35 days.

Notwithstanding the foregoing, Helium Mobile reserves the right to deny any rewards under this program to any referrer or referee who Helium Mobile determines in its sole discretion has committed fraud, engaged in gaming behavior, or otherwise violated the various terms and conditions available at hellohelium.com. See section 13 of Helium Mobile Terms & Conditions.


What is an "active" referral?

An "active" referral indicates someone you referred under the token referral program that is actively earning monthly rewards. These referrals earn $10 in MOBILE tokens over the course of 10 months so long as they remain active subscribers in good standing.


What are "scheduled monthly earnings"?

This view applies to those in the token referral program.

Your scheduled monthly earnings are how much you stand to be rewarded for your referrals each month. This amount is determined based on the number of active referrals you currently have, multiplied by $10.

Please note that referral payout dates are based on each individual referral's start date, so you may receive referral payouts on different days throughout the month. You will see these transactions in the your Helium Mobile Wallet.


Where can I find my referral link or code?

Within your account via the web, you can find your referral link and code by navigating to “Referrals” on the top right menu bar. On the Helium Mobile app, you can find your referral code on the “Referrals” tab. If you don’t see this tab, please ensure that your SIM is activated (you may need to refresh the page after activation).


Is there a limit to how many friends I can refer to Helium Mobile through my link?

There is currently no limit to how many friends you can refer through your link. Helium Mobile has the right to impose limits on the number of referrals and/or the amount of credit you can receive for each referral in the future.


I forgot to enter my referral code! Can it be applied afterwards?

Unfortunately, referral codes must be applied during the time of sign-up. Referral codes can not be applied retroactively after sign-up. If a technical error occurs, please contact support for a solution.


How do I know which referral program I'm in?

You can reference the ongoing referral programs and promotions below. At present, subscribers are eligible to participate in the token referral program when they have been subscribers for 6 months or longer. Not sure how long you've been subscribed? Take a look at your invoice record in the billing section of your account. Once you have 6 or more paid invoices you'll be added to the program automatically.

New subscribers are automatically enrolled in the $10 for $10 referral program.


Previous and promotional programs: Note that each program has their own terms and rewards any rewards are specific to the timeline.

"Referral Elite" Token Referral Program: October 29, 2024, 10:00am PT (Ongoing)

  • Those subscribed to Helium Mobile for longer than 6 months are automatically enrolled

  • Referred receives up to $100 in MOBILE tokens, paid monthly over the course of 10 months for qualified referrals

  • Referee gets $10 in credit once qualified

$10 for $10: October 7th, 2024, 10:00am PT (Ongoing)

  • Both referrer and referee get $10 credit for qualified referrals

Egglympics: July 25, 2024, 9:00am PT to August 12, 2024, 11:59pm PT

  • Participants will now earn 20,000 MOBILE tokens for each qualified referral

$5 for $5: Oct 18th, 2023 - July 25, 2024 8:59am PT (unless paused for another program)

  • Both referrer and referee get $5 credit for qualified referrals

Mobile Madness: March 18, 2024 9:00am PT to Monday, April 8, 2024, 11:59pm PT

  • Swag rewards based on number of people a subscriber successfully referred.

$30 for $30: Jan 29, 2024, 9:00am PT - Feb 6 2024, 11:59pm PT

  • Both referrer and referee get $30 credit for qualified referrals

Invite 2 friends (no credits): pre-October 18th, 2023

  • The Invite Referral program allowed Helium Mobile subscribers to invite 2 of their friends to sign up.

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