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Refer-a-Friend FAQs
Refer-a-Friend FAQs
Updated this week

How it Works

How does the Refer-a-Friend program work?

The Helium Mobile Refer-a-Friend program provides every Helium Mobile subscriber with at least one active SIM with the chance to invite their friends. Subscribers who have at least one active SIM can use their own unique sign-up link to refer friends (in target locations only). Friends who sign up through and activate at least one SIM will earn both parties a $5 credit towards their bill.


Can any Helium Mobile subscriber participate in the Refer-a-Friend program?

Only Helium Mobile subscribers with at least one active SIM can refer people to sign-up.


Who can sign up for Helium Mobile through the Refer-a-Friend program?

Currently, only people in Miami-Dade, Broward, and Palm Beach counties are eligible to sign-up for Helium Mobile at this time. View the full list of supported zip codes here.


What is a "pending" referral?

A subscriber who signs-up through a referral link, but does not have any activated SIMs is considered a “pending” referral. This subscriber is not eligible to earn a $5 credit towards their next bill until they activate at least one SIM.

The Helium Mobile subscriber who referred this friend will not earn the $5 credit towards their next bill for a "pending" referral.. The number of “pending” referrals will be visible in the subscriber’s referral dashboard on the web.


What is a "qualified" referral?

A subscriber who signs up through a referral link and has activated at least one SIM is considered a “qualified” referral. This subscriber is eligible for a $5 credit towards their next bill.

The Helium Mobile subscriber who referred this friend will earn the $5 credit towards their next bill for a "qualified" referral. The number of “qualified” referrals will be visible in the subscriber’s referral dashboard.


Where can I find my referral link?

Within your account via the web, You can find your referral link by navigating to “Referrals” on the top right menu bar. If you don’t see this tab, please ensure that at least one of your SIMs is activated (you may need to refresh the page after activation).


Does the $5 credit include taxes? Will my plan be free for the month?

Your Refer-a-Friend credit is a flat amount of $5.00 that is automatically applied to your next bill. This covers the $5/month Unlimited Plan service, but will not cover any additional local, state, or federal taxes and fees that may be applied to your bill.


Can I cash out my Refer-a-Friend credit when I cancel my plan?

Nope! Refer-a-Friend credit is credit applied towards the subscriber’s bills. If a subscriber cancels, they will lose their credit. There is no way to apply the credit as a refund or as payment to your billing method. Any credit earned through this program is non-transferrable between subscriber accounts.


What happens when my Refer-a-Friend credit runs out?

Don't worry! If your Refer-a-Friend credit runs out, we will automatically charge your payment method on file. (So make sure it's updated!). Or, take advantage of our newest Pay with MOBILE feature to prepay for your plan.


Once I earn Refer-a-Friend credit, is there a receipt?

You can view your total credit balance by navigating to Me > Billing > Credits. This credit balance is the sum total of all credits associated with your account, including both Pay with MOBILE credit and Refer-a-Friend credit.


Is there a limit to how many friends I can refer to Helium Mobile through my link?

There is currently no limit to how many friends you can refer through your link, earning you $5 toward your bill for each. Helium Mobile has the right to impose limits on the number of referrals and/or the amount of credit you can receive for each referral in the future.


Previous Referral Programs

What is the difference between the previous Invite Referral program and the new Refer-a-Friend program?

The Invite Referral program allowed Helium Mobile subscribers to invite 2 of their friends to sign up nationwide. These email invites are no longer valid and will not count towards the new program.

The Refer-a-Friend program is our new referral program which allows subscribers and their friends to both earn a $5 credit towards their bill for signing up and activating a SIM. The Refer-a-Friend program is limited to Miami-Dade, Broward, and Palm Beach counties only.


Do email invites from previous referral programs qualify for credit?

We will not be providing credit towards your bill for any invited Helium Mobile subscribers who have signed up in the past. Only "qualified" referrals from the Refer-a-Friend program from October 18th, 2023 onwards will be eligible for referral credit.


My friend has an existing email invite. If they sign-up through that email, will we qualify for the $5 credit?

Unfortunately, email invites from previous programs are no longer valid. Therefore, sign-ups from previous invites will not qualify for a $5 credit towards your bill. If you would like your friend to sign up for Helium Mobile through your referral, please send them your referral link by navigating to the “Referrals” tab when you log into your Helium Mobile account on the web.


I am a Helium Mobile subscriber and I don’t live in a targeted location, can i refer my friends who do live there?

Yes! If you're currently a Helium Mobile subscriber with at least one active SIM, you are eligible to invite your friends from Miami-Dade, Broward, and Palm Beach counties.

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