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Discovery Mapping FAQ
Discovery Mapping FAQ
Updated this week

Discovery Mapping allows subscribers to earn rewards by sharing their location. This allows us to understand where Helium Mobile subscribers are using our network.

General FAQ

What is Discovery Mapping?

Discovery Mapping allows subscribers to be eligible to earn rewards by sharing their location. Subscribers who participate in Discovery Mapping are providing a valuable service to the Helium Mobile Network. Discovery Mapping allows us to understand where Helium Mobile subscribers are using the network and identify opportunities for efficient enhancement of the network.


What data do you use for Discovery Mapping?

When Discovery Mapping is toggled on Helium Mobile collects a subscriber’s latitude and longitude, timestamps of a location sharing event, and a subscriber’s wallet public key. Additionally, Helium Mobile requests access to Motion & Fitness data on your phone which helps detect when your device is in-motion to save battery life when mapping.

You can toggle Discovery Mapping off at any time. When Discovery Mapping is toggled off, the subscriber will not be eligible for Discovery Mapping rewards. For more information read our Privacy Policy.


How do I enable Discovery Mapping?

Subscribers can enable Discovery Mapping at any time in the Helium Mobile App. Navigate to the “Mapping” tab using the bottom menu of the app. Toggle “Enable Mapping” to the “On” position and allow always sharing of the location, as well as motion and fitness data with Helium Mobile.


When do I earn rewards?

If your app shares at least one location per day when your device is connected to the Helium Mobile Network, you can be eligible to earn rewards.

*iOS conserves battery by sending an event if you move more than 200 feet or so. Android on the other hand, does not seem to have limitations of movement before sending location events

As a reminder, Discovery Mapping is designed to collect data regarding typical usage patterns of Helium Mobile subscriber generally, so that the community can continue to efficiently grow the Helium Mobile Network. More info can be found under "Discovery Mapping" in the Terms & Conditions.

Every 24-hour period, if you have successfully submitted a location, you will be able to see any MOBILE rewards from the prior reward period in the “Wallet” tab of the the app. Rewards are currently distributed at 1:00 UTC.


What is rewards claiming?

All rewards earned through Discovery Mapping are distributed to your Helium Mobile Wallet as unclaimed tokens. Rewards are distributed by the Solana Blockchain, and therefore, must be claimed using SOL tokens. Approximate claiming cost is 0.0003 SOL per transaction, but this amount can vary over time. You can read more about Solana transaction fees here: https://docs.solana.com/transaction_fees

Helium Mobile will cover cost of the on rewards claim per week. Once you have successfully claimed your rewards, they will be deposited to your wallet account.


Where can I get tokens?

Discovery Mapping allows subscribers to earn MOBILE tokens directly into their Helium Mobile app. However, you will need SOL to cover transaction and claiming fees. Approximate claiming cost is 0.0003 SOL per transaction, but this amount can vary over time. You can read more about Solana transaction fees here: https://docs.solana.com/transaction_fees In addition to MOBILE, the Helium Mobile app can hold SOL, HNT, and IoT. While you can’t earn other tokens in the Helium Mobile app, there are a few ways to obtain them:

  1. Transfer these tokens from another wallet.

  2. Purchase SOL* on an external exchange and transfer them to your Helium Mobile wallet. Some exchanges that may support these tokens include:

You can find your wallet address at the bottom of the “Me” tab labeled “Solana Address”. Taping on the address field will copy the wallet address to the phone’s clipboard.

*For clarity, SOL is a token that represents a unit of value in the Solana Network. For more information please visit [https://solana.com/learn/blockchain-basics]

Please don’t send tokens to the Helium Mobile wallet that are not supported as you won’t be able to recover them.


How are rewards determined?

Rewards are calculated according to HIP53 and HIP79. HIPs are Helium Improvement Proposals - documents that are approved by voting of the holders of veHNT/veMOBILE/veIoT. HIPs govern the behavior of the Helium Mobile and IoT Networks.

HIP53 defines schedule and amount of MOBILE tokens minting. HIP79 describes how different mapping activities earn points, and defines that 20% of the total minted pool of MOBILE is allocated to mapping activities on the Helium Mobile Network.

HIP79 states that Discovery Mapping participants earn 30 points per day for qualifying mapping events. Since there are no other entities that perform mapping on the Helium Mobile Network at the moment, 20% of minted MOBILE tokens are split equally between all qualifying Discovery Mapping participants.


What can I do with my MOBILE tokens?

With the new MOBILE Pay feature, you can use your MOBILE tokens to pay for your subscription! You can find the steps to do this here.

You can keep your MOBILE tokens in your Helium Mobile wallet, or transfer them to another wallet that supports MOBILE tokens. There may be additional uses for MOBILE in the future, for example the ability to use them to pay for your Helium Mobile plan. Stay tuned.

If you want to swap your MOBILE tokens for other tokens, you can transfer your tokens to a wallet that supports this functionality. For example, the Helium HNT Wallet app currently supports HNT/MOBILE swaps. For more information, see here.

Ultimately, what you do with your tokens is up to you.


Can I earn extra rewards if I enable Discovery Mapping on two or more phones?

You can only earn MOBILE rewards for Discovery Mapping once per account. The number of phones used for Discovery Mapping under the same account do not increase the reward amount. However, data events shared from multiple phones under one account will count toward your reward eligibility criteria. You can read more about reward eligibility in “How are rewards determined?”.


Will my personal data be collected?

Discovery Mapping will collect your location data. You can read our Privacy Policy for more information

Troubleshooting

Discovery Mapping is on, but I'm not earning. What do I do?

Please delete and re-install the app directly from the app store:

    • If you have previously installed Helium Mobile from TestFlight, please delete that app and install Helium Mobile from the App Store with the link above.

Check that you have Discovery Mapping toggled “On” in the "Mapping" tab of your Helium Mobile app, double check that you are consistently sharing your location data. In your devices settings, ensure that your location services are "Always On" for the Helium Mobile app.

Additionally, make sure your device is not in the "Airplane Mode".

Androids tend to stop background processes (like sending GPS location) after about 3 days so save battery. While the app can not override this, we do recommend closing and reopening the app, as well as setting the app battery usage to Unrestrictes. This can be done by going to Settings > type "Helium Mobile" > App battery usage > select "unrestricted".


I get error “Message not from pubkey” when I try to claim Subscriber badge.

Please delete, re-install the Helium Mobile app, log back in and try claiming your badge again. If you are an iOS user, make sure you are not installing the app from the TestFlight.


I get “Insufficient Funds” error when I try to claim my rewards.

Once you have used your 10 free rewards claims, you will need SOL in your wallet to claim the MOBILE rewards. You can get SOL tokens:

  1. By transferring them from another wallet;

  2. Purchase SOL* on an external exchange and transfer them to your Helium Mobile wallet. Some exchanges that may support these tokens include:

    You can find your wallet address at the bottom of the “Me” tab labeled “Solana Address”. Taping on the address field will copy the wallet address to the phone’s clipboard. *For clarity, SOL is a token that represents a unit of value in the Solana Network. For more information please visit [https://solana.com/learn/blockchain-basics]

    Please don’t send tokens to the Helium Mobile wallet that are not supported as you won’t be able to recover them.


There was a bug or outage and I didn’t get rewarded for Discovery Mapping. Can I get back my rewards?

Any rewards, MOBILE or otherwise, you may be eligible to earn from Discovery Mapping or any other activity are not guaranteed and may vary depending on multiple factors, including but not limited to, individual activities, network usage, app configuration, technical and/or operational issues, and network governance. Rewards are a function of network governance and design and are subject to change without notice. Nova Labs is not responsible for providing, guaranteeing, and/or refunding any rewards or changes to award eligibility due to subscriber behavior, app permissions, network usage, network outages, service outages, outages related to the Solana blockchain, or any other factors that may impact rewards.


I accidentally sent unsupported tokens to my Helium Mobile wallet.

Unfortunately, there is no way to recover unsupported tokens at the moment.


*For clarity, SOL is the native token of the Solana Network. For more information please visit [https://solana.com/learn/blockchain-basics]

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