Existing monthly subscribers can send an invite to a friend or your chosen family member to create a group in the Helium Mobile app by navigating to the orange "Group Plans" icon.

You will need to provide a valid email address for the person you wish to invite. This email can be of an existing subscriber or a friend who has never joined our service before. This email will be sent an invite with a code to their inbox.

When they accept, they’ll just need to create an account using the invited email, set a password, and provide their name and home address. Group members will not need to provide any payment. Once complete, they’ll be ready to get started with Helium Mobile.

Note, invited group members will receive a special code to sign up for Helium Mobile. This will be included in their invite that receive to their email inbox.

Including the group admin, groups can contain a maximum of 8 subscribers. Therefore, you can add up to 7 additional people.

A Group Plan Admin must be over the age of 18, Helium Mobile subscriptions are only available to individuals 18 years old and above. Any minor Members of a Group Plan must be sixteen (16) years of age or older. The Admin must be the minor Members’ (the “Child”) parent or legal guardian and can sign up on their behalf. Please see section 13 of the terms and conditions for details.

Yes you can! Just enter in their email address associated with their Helium Mobile account to invite them.

The Group Admin will be billed for all lines on the group account, where taxes will be calculated individually per member. When a new member is added, the amount is prorated for the first month so the billing date remains the same for the admin.

Payment information will only be visible to the group admin.

Group members can leave a group at any time without permission from the group admin. If a subscriber leaves a group, they will need to provide payment information at that time and switch to an individual plan.

Group admins can remove someone from a group at any time with no notice to them. If you are removed from a group, you will receive a notice in your email inbox. Please contact support for further instructions.

Nope! If you are on a Legacy Unlimited Plan, your Helium Mobile experience will remain the same if you join a group, including your wallet and mapping.

Nope! Every group member gets their own data, talk, and text. Allocated gigabytes of data, text messages, and voice minutes will depend on the group member's individual plan.

Nope! Group members have full control over their own data usage.

Yes! In app version 3.0.3 and above, Group Admin's can open the "Group Plans" icon, select a group member, and tap "Purchase" under "International Roaming" or "Data Boost".

Add-on's will only be applied to the Group Member's individual SIM and must be purchased individually per member.

All group members must be removed or leave a group before a Group Admin can cancel their plan. If a subscription is cancelled due to lack of payment, all subscribers in the group will be cancelled.

If a group member is on a Legacy Unlimited Plan, they will lose this plan if the their group is cancelled due to non-payment.

You can view your group members from the "Group Plans" icon on the Helium Mobile app.

You cannot use your referral code to invite group members to your plan. Group members must be invited via email from the Helium Mobile App. To sign up, your group member will use a special code they receive in their inbox.

This will not count as a referral.

If you contact support within 60 days to help reactivate, we may also be able to reactivate the same phone number if you want to keep it. If you want a new number, you can reactivate at any time.

If you were group member on a Legacy Unlimited Plan, you will lose this plan if the their group was cancelled due to non-payment or if you were removed.

You can always contact support if you run into issues.

Yes! If you have been removed from your group, please contact support to reactivate your number or port it. We can recover your phone number within 60 days.

If you were group member on a Legacy Unlimited Plan, you will lose this plan if the their group was cancelled due to non-payment or if you were removed.

No. The Group Admin of your account will be able to see all group members. SIM information, phone numbers, data usage, and similar information is only visible to the individual group member.

There is a limit of one group per subscription.

You cannot. There is a limit of one group per subscription. If you have a friend who is already in a group, they must leave that group before joining yours.

There is a limit of one group invite per email. If an email has already been invited, you may not send them another invite until the original invitation has been rejected or revoked.

Yes! If you invited someone by accident, made a typo in the email, or just changed your mind, you may revoke the invitation from the Helium Mobile app.

At this time, subscribers on an annual plan are not eligible to join or create a group.

Yes! If you leave a group on your own, you can maintain your original plan type. Upon leaving the group, you must provide your payment details to transfer to an individual subscription.

However, if you were group member on a Legacy Unlimited Plan, you will lose this plan if the their group was cancelled due to non-payment or if you were removed by your Group Admin.

At this time, a Group Admin cannot change the plans of their Group Members. If a group member would like to upgrade from "Zero" to "Air", they must leave the group and be re-invited back. Stay tuned for updates on Group Management!

Yes! At this time, we support group members being able to switch their plans from "Free" to "Air". Please note, your Group Admin will be responsible for this bill.

At this time, if you have any pending or outstanding crypto pre-payments, you are not eligible to join or create a group.

Yes. We require all Helium Mobile subscribers to verify their identity, regardless of their group status. For more information on Identity Verification, please read this article.

Nope! Your cloud points are yours to use and spend! All members of a group can earn cloud points individually and spend them individually.