Group Plans make it easy to share the Helium Mobile experience with friends or family, all while keeping individual data, billing, and privacy separate. Here's everything you need to know about creating, managing, and leaving a group.
Creating a Group
How do I create a Group Plan?
Existing subscribers can invite others to join their group right from the Helium Mobile app: go to Manage > My Group > Invite to Group. You will be able to select the account level for the new member and enter their email address, whether they're a brand-new subscriber or already have a Helium Mobile account.
Once invited, they'll accept by creating an account (or logging into their existing one), setting a password, and providing their name and home address. Group members don't need to enter payment information themselves, the Group Admin handles billing for the whole account.
How many people can I add to my group?
There's no cap, add as many people as you'd like! If you're looking to add a larger number of lines for a business, we'd recommend a Business Plan instead, just reach out to [email protected] and our team can help get you set up.
Are there age restrictions for a Group Plan?
Yes. The Group Admin must be 18 or older, and general Helium Mobile plans are only available to those 18+. Minors can still join a group on a Kids plan, with the Admin acting as their parent or legal guardian at sign-up. See Section 13 of our Terms & Conditions for details.
Is there a limit to how many groups I can join or invite someone to?
Yes, each subscriber can only be part of one group at a time.
This means:
You can't invite someone who's already in another group, they'd need to leave that group first.
You can't be invited to more than one group at once. If someone tries to invite an email that already has a pending invite, they'll need to wait until that invite is accepted, declined, or revoked.
I invited someone by mistake or changed my mind. Can I revoke the invitation?
Yes! You can revoke a pending invitation anytime from the Helium Mobile app.
Can I use my referral code to invite someone to my group?
No, referral codes can't be used for group invites. Group members must be invited by email directly through the app, and doing so will not count as a referral.
Can I join or create a group on the Annual or Multi-Month Plan?
Yes! Subscribers on annual or multi-month plans are eligible to create or join a group, just like standard monthly subscribers.
Managing Your Group
Where can I see everyone in my group?
Group Admins can view all group members from the Group Plans icon in the app. This view is only available to Admins.
I'm a group member. Can I see who else is in my group?
No. Only the Group Admin can see the full list of group members. As an individual member, you can only view your own SIM information, phone number, and data usage.
Does everyone in the group share the same data, talk, and text?
No, each group member gets their own data, talk, and text allocation, based on their individual plan. Data usage isn't pooled or shared across the group.
Can I limit or monitor another group member's usage?
No, each group member has full control over their own data usage; this isn't something a Group Admin can restrict.
Can add-ons like International Roaming or Data Boost be purchased for group members?
Yes. Group Admins can open the Group Plans icon, select a member, and tap Purchase under International Roaming or Data Boost. Add-ons are applied individually to each member's SIM and must be purchased one member at a time.
Can a Group Admin change a member's plan?
Yes, Group Admins can upgrade or downgrade a member's plan directly.
Can I change my own plan if I'm a group member?
Not directly. Your Group Admin can upgrade or downgrade your plan on your behalf.
Billing & Rewards
How does billing work for a Group Plan?
The Group Admin is billed for all lines on the account, though taxes and fees are calculated individually per member. Only the Group Admin can view payment and billing details. When a new member joins mid-cycle, their first month is prorated so their billing date aligns with the Admin's.
What happens to my data cycle when I join a group?
Your renewal date shifts to match your Group Admin's billing cycle, so your data resets on the Admin's next successful payment date, rather than your original renewal date.
Are Cloud Points shared across the group?
No, Cloud Points are individual. Each member earns and spends their own points. The one exception: points earned by a member on a Kids plan are added to the Group Admin's account.
Leaving or Removing a Member
Can I leave a group, or remove someone from it?
Yes, to both:
Members can leave a group anytime, no admin approval required. You'll need to provide payment information at that point to switch to an individual plan.
Admins can remove a member at any time, without prior notice. If you're removed, you'll receive an email notification, contact Support if you have questions.
If I leave my group, will I keep my current plan?
Yes, leaving on your own lets you keep your original plan type. You'll just need to provide payment details to move to an individual subscription.
If I remove someone from my group, do I get a refund?
No, removing a member (or a member leaving) doesn't come with a refund or prorated credit.
If I cancel my Group Plan, does everyone get cancelled too?
All members must leave or be removed before a Group Admin can cancel their plan. The one exception: if a group is cancelled due to non-payment, all members' lines will be cancelled as well.
Porting Out & Reactivating
How do I port out my number if I'm in a group?
It depends on your role:
Group Admin: Your number can only be ported out after all members have left or been removed (Kids plans must be removed by the Admin first). Once the group is empty, you can generate port-out details during the Cancel Account flow.
Group Member: You can leave the group and either start a new individual plan or generate your own port-out details to switch providers.
Need help with port-out details? Contact Support via chat or email [email protected].
My group plan was cancelled. Can I reactivate on my own?
In many cases, yes, we may be able to reactivate your account and recover your original phone number. If you run into any issues, our Support team is happy to help.
I was removed from my group. Can I recover my number?
We strongly recommend porting out or reactivating your number as soon as possible, once a number is reallocated, it can no longer be recovered. Contact Support with your account details; we'll do everything we can to help, though recovery isn't guaranteed and depends on the number's status at the time of your request.