How can I tell if my phone is unlocked?
How can I tell if my phone is unlocked?
You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appear next to Carrier Lock, your iPhone is unlocked. If you would like more information on how to do this with your iPhone, please click here. If you're still unsure, please check with your previous carrier. While this is accurate most of the time, the only true way to verify lock status is to contact your current carrier or attempt to use a sim card from a different carrier.
Is Helium Mobile truly Unlimited?
Is Helium Mobile truly Unlimited?
Yes! You truly have unlimited talk, text, and data with Helium Mobile. Please note that data slowdowns may occur after 30GB (1024 kbps) of monthly usage with slowdowns increasing as data usage increases (40 GB with speeds of 512 kbps and 50 GB with speeds of 256 kbps). While data on your device is unlimited, tethering to an additional device is available at a 5GB monthly allowance.
Is there a family/group plan?
Is there a family/group plan?
Yes! There are group plans available for new subscribers. Click here for more on group plans.
Do you sell phones?
Do you sell phones?
Helium Mobile is proud to offer Pixel phones from Google. Learn more here: https://hellohelium.com/pixel
Do you have gift cards?
Do you have gift cards?
Sorry! Gift cards are not available at this time; however, discount codes may be coming in the future. 👀.
Should I cancel my current service or my voice?
Should I cancel my current service or my voice?
Please do not cancel your previous service provider until you have successfully ported over your phone number. If you'd like a brand new number, then go ahead and cancel!
Is this secure? Will my voice or messages be tracked? Is my data usage safe or protected?
Is this secure? Will my voice or messages be tracked? Is my data usage safe or protected?
At Helium Mobile, data security is a priority. Your data is secure with us, and your voice and messaging will not be tracked.
Is there a referral program for friends or family?
Is there a referral program for friends or family?
There is! Please visit Refer-A-Friend Program FAQs for more info.
Can I delete my eSIM to troubleshoot problems?
Can I delete my eSIM to troubleshoot problems?
Our eSIMs can only be scanned once. They can never be rescanned or used again after being deleted. Please do not delete your Helium Mobile eSIM unless specifically requested by a member of our support team.
I have a problem with my Helium Mobile merch order. Who can I contact?
I have a problem with my Helium Mobile merch order. Who can I contact?
For tracking, returns/exchanges, and all other merch-related questions, visit the Help Center.
Want to get in contact with the merch team directly? Fill out the contact form here!
What is "reserve a name"?
What is "reserve a name"?
Your .hi name is your secure web3 identity. Your name can be used as an identity to replace your long, complex wallet addresses into an easy-to-read format. Reserving a name is not required!
Limits:
No special characters
Minimum of 3 characters is required.
Names cannot be transferred at this time.
Note, reserving a name does not guarantee you this name. This name does not have a function at this time. Stay tuned for more details!
My first invoice says "Free Trial" - what does this mean?
My first invoice says "Free Trial" - what does this mean?
This invoice is part of our standard procedure to validate your payment method. Although the term "free trial" is used, it does not reflect an actual trial period, but rather a necessary step to ensure your payment details are correctly processed and secure.
Please rest assured that this validation does not result in any changes to your account, and your actual payment will be reflected in a second invoice and in your order confirmation email.
I have a hold on my card for $25.00 - what is this?
I have a hold on my card for $25.00 - what is this?
To ensure the security and validity of the payment methods used on our platform, we are making an important update to our sign-up process. Starting August 15th, 2024, the authorization hold amount during sign-up will be increased from $1.00 to $25.00.
Please note:
This is not a charge. The $25 is simply an authorization hold to verify your payment method.
Once the authorization hold has occurred, it cannot be altered.
The full amount will be returned to your account within 5-7 days.
This change is part of our ongoing commitment to safeguarding your information and ensuring a secure experience on our platform.
Thank you for your understanding and continued support.