General FAQ
Updated over a week ago

How can I tell if my phone is unlocked?

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appear next to Carrier Lock, your iPhone is unlocked. If you would like more information on how to do this with your iPhone, please click here. If you're still unsure, please check with your previous carrier. While this is accurate most of the time, the only true way to verify lock status is to contact your current carrier or attempt to use a sim card from a different carrier.


Is Helium Mobile truly Unlimited?

Yes! You truly have unlimited talk, text, and data with Helium Mobile. Please note that data slowdowns (to 1024 kbps) may occur after 30GB of monthly usage. While data on your device is unlimited, tethering to an additional device is available at a 5GB monthly allowance.


Is there a family plan?

Sorry! There is no family plan available. yet.


Do you sell phones?

Helium Mobile is proud to offer Pixel phones from Google. Learn more here: https://hellohelium.com/pixel


Do you have gift cards?

Sorry! Gift cards are not available at this time; however, discount codes may be coming in the future. 👀.


Should I cancel my current service or my voice?

Please do not cancel your previous service provider until you have successfully ported over your phone number. If you'd like a brand new number, then go ahead and cancel!


Is this secure? Will my voice or messages be tracked? Is my data usage safe or protected?

At Helium Mobile, data security is a priority. Your data is secure with us, and your voice and messaging will not be tracked.


Is there a referral program for friends or family?

There is! Please visit Refer-A-Friend Program FAQs for more info.


Can I delete my eSIM to troubleshoot problems?

Our eSIMs can only be scanned once. They can never be rescanned or used again after being deleted. Please do not delete your Helium Mobile eSIM unless specifically requested by a member of our support team.


Does Helium Mobile sell merch?

Yes! Go to merch.hellohelium.com to buy swag.


I have a problem with my Helium Mobile merch order. Who can I contact?

For tracking, returns/exchanges, and all other merch-related questions, visit the Help Center.

Want to get in contact with the merch team directly? Fill out the contact form here!


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