Yes! Keep your phone number and phone. Helium Mobile is BYOD – bring your own device! Just make sure your current device is unlocked. You can also use Helium Mobile as a second phone plan with a second phone number, just make sure your phone has dual SIM support.

Tethering is not available with the Zero plan. Air and Infinity both come with 5GB/month of hotspot data.

Helium Mobile uses the nation’s largest 5G network plus supplemental coverage from the Helium Network, so you get more coverage than your average phone plan.

Helium Mobile’s free plan is made possible with its community-built network, a new type of infrastructure that is less expensive than legacy carriers. In exchange for the free plan, you’ll share your anonymized location data, enabling the community to create coverage where it’s most needed.

There have been $5 Unlimited and $20 Unlimited plans offered in the past. These are no longer available, and the current Zero, Air, and Infinity plans are the only ones we are offering.

There is no change for those existing users on those plans.

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appear next to Carrier Lock, your iPhone is unlocked. If you would like more information on how to do this with your iPhone, please click here. If you're still unsure, please check with your previous carrier. While this is accurate most of the time, the only true way to verify lock status is to contact your current carrier or attempt to use a sim card from a different carrier.

While we do have a Group plan program, it's currently on temporary hold. Click here for more on group plans.

Please do not cancel your previous service provider until you have successfully ported over your phone number. If you'd like a brand new number, then go ahead and cancel!

At Helium Mobile, data security is a priority. Your data is secure with us, and your voice and messaging will not be tracked.

There is! Please visit Refer-A-Friend Program FAQs for more info.

Our eSIMs can only be scanned once. They can never be rescanned or used again after being deleted. Please do not delete your Helium Mobile eSIM unless specifically requested by a member of our support team.

Yes! Go to merch.hellohelium.com to buy swag.

For tracking, returns/exchanges, and all other merch-related questions, visit the Help Center.

Want to get in contact with the merch team directly? Fill out the contact form here!

This invoice is part of our standard procedure to validate your payment method. Although the term "free trial" is used, it does not reflect an actual trial period, but rather a necessary step to ensure your payment details are correctly processed and secure.

Please rest assured that this validation does not result in any changes to your account, and your actual payment will be reflected in a second invoice and in your order confirmation email.

To ensure the security and validity of the payment methods used on our platform, we are making an important update to our sign-up process.
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Please note:

Thank you for your understanding and continued support.