Legacy User FAQ

All Legacy Subscribers will continue to earn credits for referrals.

If a legacy subscriber invites someone with their referral code, they will earn a $10 credit, while the referee will earn 500 ($10) Cloud Points.

Legacy subscribers will still follow the existing qualification formatting

A subscriber who signs up through a referral link or code, but does not have any activated SIMs and has not been signed up for at least 35 days, is considered a “pending” referral.

The number of “pending” referrals will be visible in the subscriber’s referral dashboard on the web and the app. If you're on the token referral program, you wont see this status anymore.

Each subscriber's 'Referrals' dashboard will track 'Pending' and 'Qualified' referrals.

To be considered a 'qualified referral,' the following criteria must be met:

Notwithstanding the foregoing, Helium Mobile reserves the right to deny any rewards under this program to any referrer or referee who Helium Mobile determines in its sole discretion has committed fraud, engaged in gaming behavior, or otherwise violated the various terms and conditions available at hellohelium.com. See section 13 of Helium Mobile Terms & Conditions.

If you were previously apart of the Token Referral Program, you will continue to be paid out your scheduled monthly earnings. This program is no longer active, meaning new referrals will not qualify for scheduled monthly earnings.

Your scheduled monthly earnings are how much you stand to be rewarded for your referrals each month. This amount is determined based on the number of qualified active referrals you currently had, multiplied by $10.

Please note that referral payout dates are based on each individual referral's start date, so you may receive referral payouts on different days throughout the month. You will see these transactions in the your Helium Mobile Wallet.

You can create a new Group and add members, although legacy plans are unable join a Group as a member.

If you already have a Helium Mobile plan ($5/mo Unlimited or $20/mo unlimited), your plan, price, unlimited data, texts, and calls remain the same.

Nope! No action is necessary.

Yes, with app version 3.15.1 you can upgrade your $5 Beta or $20 Unlimited plan to Zero, Air, or Infinity by logging in and tapping the Upgrade Plan Today button at the top.

Yes! If you referred a friend and they signed up for a Helium Mobile plan by February 3, 11:59pm PT, you will still earn rewards as long as they remain a subscriber. This includes Elite Referrals ($100 in HNT per successful referral, $10 toward your friend’s bill) and $10 for $10 ($10 credit toward your bill, $10 toward your friend’s bill).

See our Refer-a-Friend FAQ for the most up to date information on our current referral program.

New subscribers of the Zero*, Air, and Infinity plans earn Cloud Points for sharing their location data, referring friends to sign up, porting their phone number, and more. Coming soon, Cloud Points can be redeemed in the Cloud Store for gift cards to the movies, restaurants, ride shares, cool merch, or to purchase add-ons like international roaming.
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*The Zero Plan requires regular cellular data usage each billing cycle

With the implementation of HIP 148, Discovery Mapping will no longer be available after the first week of November, 2025.

Even though Cloud Points themselves are not cryptocurrency, crypto is the engine that enables Cloud Points to work. As a Service Provider on the Helium Network, Service Provider Rewards are delegated to Helium Mobile and are used for the Cloud Points ecosystem. This allows subscribers to reap the benefits without having to do the heavy lifting of participating in the crypto ecosystem.