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Using the Helium Mobile App
Using the Helium Mobile App

This user guide is aimed at the Zero, Air, and Infinity plans

Updated over a week ago

View and manage your Helium Mobile account from the Helium Mobile App, available on iOS and Android (compatible with most devices that support iOS 14 and newer and Android 11 and newer). The Homepage contains an overview of your account subscription. Here you can view your basic subscription information and access all the other aspect of your account.


Your Profile:

You can access your personal profile by tapping on the Profile icon in the upper left corner.

Under your profile, you can manage your Account and Billing information. Tap the notification bell in the upper right to view any in-app notifications that have been sent your way.


Account:

The Account tab allows you to update your account's email address, reset your password, and update your home/billing/e911 addresses. This is also where you can locate your associated Solana wallet address. You can toggle the Show Phone number to see the number associated with your account.


Billing:

The Billing tab allows you to update your credit card on file, and view your billing history to download any past invoices. If you have an available balance of credits that will go towards your subscription costs those will be displayed in the Total Credit section. You can also cancel your plan if ever needed.

You can tap the Home icon in the upper left corner to return to the Homepage at any time.


The Refer a Friend button will show you your referral code, you can send this to friends and family so the can sign up! It will also show any historical referrals that you have sent. There have been several different rewards for referrals over the years, so some of the details will vary depending on when they signed up.


The Manage SIM button will return you to the SIM setup flow, if it has not been completed. If you do need a new SIM for any reason (lost phone, factory reset, etc) this wont work since the SIMs are only able to be installed once...in that case, please email or chat the Support team and we can help get you a new SIM.


Data Boost:

Looking for more high-speed data to get you through to next month? You can now top-up as you go! Purchase up to 15GB at a time ($7.50/GB + tax) right from the app.


International Roaming:

Heading out of the U.S.? You can purchase the International Roaming add-on at any point!


Usage:

Check out your current usage stats to get an idea of how much data you've used, texts sent, and minutes talked!


Settings:

The Settings tab is where you can find policy information, locate support articles, open up a chat with the support team, copy your Solana address, as well as set up and manage your security settings. Most importantly you can switch the app from Light mode to Dark mode. The app version is also listed at the bottom of this section, which can be useful for the support team if you run into any issues.


Cloud Store:

This is where you

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