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Helium Mobile Subscriber Store FAQ
Helium Mobile Subscriber Store FAQ
Updated over a week ago

Subscribers can use the MOBILE tokens they earn from Discovery Mapping in the Helium Mobile Subscriber Store.

You can also use your MOBILE tokens to pay for your Helium Mobile subscription. For more information, check out the MOBILE Pay FAQ.

What is the Helium Mobile Subscriber Store?

The Helium Mobile Subscriber Store is an exclusive benefit for Helium Mobile subscribers where they can buy items with their MOBILE tokens right from the Helium Mobile App.


What kind of products are available in the store?

Currently the subscriber store offers Google Pixels and Helium Mobile Hotspots. Stay tuned for more products coming soon.


Can anyone buy products from the subscriber store?

The subscriber store is available exclusively for Helium Mobile subscribers.


Can I use MOBILE earned from my Helium Mobile Hotspot in the subscriber store?

Yes! You will need to transfer MOBILE rewards you earned from your Helium Mobile Hotspot or other Helium Mobile Network hardware to your Helium Mobile Wallet.

For more information about Helium Mobile Hotspots go here:


Can I return items I've purchased from the Helium Mobile Subscriber Store?

All purchases made with MOBILE tokens are final sale. Please take a look at our returns and warranty policy for more information.


Are there additional fees associated with the Helium Mobile Subscriber Store?

Taxes and shipping will be calculated and displayed before you process your transaction, but no additional fees are associate with orders from the Helium Mobile Subscriber Store. All transaction fees are handled by our payment processor.


Where can I find records or confirmation of my order?

You will receive 2 email confirmations related to your Helium Mobile Subscriber Store order. One will come our store, and the other from Sphere, our payment processor.


Can I still buy stuff from the Helium Mobile Subscriber Store if I'm on a group plan?

Yes! While Mobile Pay is not available for group plans, you still have the option to use MOBILE tokens to buy hardware from the Helium Mobile Subscriber Store.

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