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International Roaming FAQs
International Roaming FAQs

Roaming that’s flexible. Even if your travel plans aren’t.

Updated over a week ago

How much does International Roaming cost?

International Roaming data can be purchased on a per gigabyte (GB) basis. Each gigabyte of International roaming data costs $15.00.

What is included in my $15.00 of International Roaming?

Per $15.00, you will receive 1 gigabyte (GB) of International Roaming data, 60 minutes of calling and 100 text messages to use abroad.

Does my International Roaming data expire?

Yes. International Roaming data expires 30 days from your date of purchase or when you've run out of data.

Can I purchase more data?

Yes. You can purchase more data from the Helium Mobile app at any time. However, it is important to note that all purchased data will replace any currently active International Roaming data. Therefore, it is crucial that you do not purchase more data until you have run out or are about to run out.

If I purchase more data, does it add to the data I have left?

No. If you purchase more data you will have existing International Roaming data, it will be replaced and you will lose your existing International Roaming Data. For example, if you have a balance of 1GB of International Roaming data remaining, and you purchase 2 more GB of data, you will have 2 GB of International Roaming data total.

In what countries can I used International Roaming?

You can view the list of countries that are eligible to use International Roaming here.

Where do I view my International Roaming usage?

You can view your usage in the “International Roaming” tab under “Add-ons”, as well as on your “Plans” page in the Helium Mobile app. Roaming data can be delayed, if you have usage and you do not see it, please wait or check your device for real-time usage.

You will also receive notifications from the Helium Mobile App as data depletes. Ensure to enable notifications in your device settings so you do not miss any important updates.

I didn’t use all of my data and it expired. Can I get a refund on unused data?

Unused data, texts, or call minutes will not be carried forward or refunded after 30 day expiration. For more information, please review the International Services Terms and Conditions.

How much data do I need?

Data usage can different from person to person, but average domestic usage tends to hover around 1GB for every 2 days.

Based on internal testing, international usage tends to be lower than domestic and 1GB can be sufficient for as long as a week's worth of travel. We suggest starting with 1GB and adding more if you run out.

What happens if I don't use all of my data?

You have 30 days to use the International Roaming data that you've purchased. If you take 2 trips within a 30 day period, any data you have remaining from your first trip will still be available.

Do I need to purchase International Roaming before my trip?

You can purchase International Roaming at any time - before or during your travels. Please note that you have 30 days from the date of purchase to use your data, text, and minutes. If you decide to purchase data during your trip, you will need Wi-Fi to do so.

Will account credits be used towards international roaming charges?

No. At this time, account credits are applied only to monthly plan charges. Any add-ons will be billed to the card on file.

I'm in a group plan, can I add international roaming?

At this time, International Roaming is not available for group members. Stay tuned for updates!

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