If you're looking to keep your existing phone number, there are a few bits of information that we'll need. Here's a list of things to have ready:
Each carrier handles porting a bit differently. Depending on which one you had, here are some tips:
You can request your number transfer PIN by calling *PORT (*7678).
After submitting your "Port In" information, you may receive a "Port Failed" message. Don't worry, we'll be able to resolve this in a few steps:
Check your text messages for a message from AT&T. This text will include your phone number and confirm your port from AT&T.
Once you've received this text, your phone number will be released by AT&T. You're now ready to head back to Helium Mobile!
Log back into your Helium Mobile account.
Locate the chatbot in the bottom right-hand corner of your account and contact support.
Confirm with Helium Mobile support that you've received your confirmation text from AT&T, and we'll proceed with transferring your number over. Support will also need your AT&T account number and Number Transfer Pin again to resubmit the request.
You can request your number transfer PIN by calling #PORT (#7678).
If you've never bothered to create an official account on your previous carrier's website, it may take an additional call to your carrier to obtain the account number.
For prepaid accounts, you may only have an account PIN. In this case, that would be used for the number transfer PIN.
Other carriers may have specific steps, but in general the requirements are comparable.