To begin setting up your SIM, download the Helium Mobile app.
*While we always recommend running the latest OS on your device, the oldest compatible versions for the app are Android 11 and iOS 14.
Helium Mobile eSIM
Ensure you have a good WiFi connection when starting this process. From the Homepage in the app, click Install SIM.
Choose the type of SIM you would like to install. If your phone supports eSIM, this is the best choice since it can be downloaded right away. Then tap "Let's Begin".
Verify your e911 address is accurate (you can update it at this time if needed as well) and tap Confirm Address.
You can now choose to either get a brand new number from us, or transfer your phone number from a previous carrier.
To receive a new phone number, select “Get New Number and Install”. This will get your eSIM configured, and once the activation is complete tap Install my eSIM.
On iOS, this will open up your phone’s cellular settings. Tap Allow on the popup to Activate New eSIM, and once connected, tap Continue. This can take 10-20 seconds or so. You’ll see it progress from “Activating” to “Connecting to Network”. Once connected, you’ll see the welcome text come through!
On Android, this will attempt to automatically install the SIM on your device. You can verify if it's successful by checking the Settings. If needed, you can choose to Manually enter details instead. Copy the single use activation code shown on your screen. It should look like this:
On a Samsung device, navigate to Settings > Connections > SIM Manager > + Add eSIM > “Other ways to connect to mobile network” and paste the code.
On a Google Pixel, navigate to Settings > Network & Internet > SIMs > “Download a SIM instead?” > “Next” and paste the code.
If you want to port your number instead, Click here for detailed instructions on how to transfer your phone number to Helium Mobile.
Helium Mobile SIM Card
Ensure you have a good WiFi connection when starting this process. From the Homepage in the app, click Install SIM.
Choose the "Install SIM Card" option.
Tap "Let's Begin", then verify your e911 address is accurate (you can update it at this time if needed as well) and tap Confirm Address.
Locate the 18-22 digit “SIM Card number” beneath the barcode on the back of your SIM Card. You can choose to type in in manually or scan the barcode. Tap Continue.
To receive a new phone number, select “Get New Number and Install”. This will activate the SIM card.
Once successfully activated, you will see "You're Connected" along with your new phone number! Tap "Back to Home" to return to the app homepage.
If you want to port your number instead, Click here for detailed instructions on how to transfer your phone number to Helium Mobile.
Install your SIM Card. Once you’ve transferred your phone number or received a new one, you’re ready to install your SIM card.
Locate the SIM Card tray on your device. Carefully open the tray.
Pop out the correct size SIM card from your card.
Insert the SIM card into the device and close the tray.