If the first charge fails, there is 3-day grace period to pay your monthly bill. You will receive a reminder email when your bill is one day overdue.

After 3 days, your service will be temporarily suspended. If we are unable to charge your card for the next billing cycle, your account will go into suspension. You'll receive notifications both through the app and via email when this occurs, or if your card is nearing expiration, to help try and prevent this.

You can update your card on file at any time in the app by tapping your initials icon in the upper left, then tapping the Billing section at the top.

Your billing cycle begins on the day you create your account and will renew monthly on that day. For example, If you start your plan subscription on March 15th, it will renew on the 15th of each month.

In the special case in which the month doesn’t have that start date, it will be billed on the last day of the month. For example, if your subscription started on January 31st, then February 28th it would renew (or February 29th in a leap year), then March 31, April 30, and so on.

This date is visible right in the app, by tapping your initials icon in the upper left, then tapping the Billing section at the top. Note that there is currently no way to change the billing date.

​Annual plans will renew one year from your initial billing date.

You can update your card on file at any time in the app by tapping the profile icon in the upper left > tapping the Billing tab at the top. Please ensure that the information you enter is correct and valid, as a card error may result in a failed payment. To help protect against fraud, identity verification may be required when updating the credit card on file.

Note that all paid plans require keeping a valid credit card on file and autopay.

Anytime you add or update a new card, there is a $1.00 hold placed on the account to verify the credit card. This temporary hold will automatically remove itself within 5-7 business days. If after 7 business days you still see this hold, please reach out to the support team using the Live Chat feature in your account, or email [email protected].

You can view your past invoices in the app by tapping the profile icon in the upper left > tapping the Billing tab at the top, then tapping the View Bill History button.

We understand that things change. You can cancel your plan at any time by making the change in the Helium Mobile App. We reserve the right to terminate any service plan you purchased from us at our discretion at any time and by these Ts&Cs and our Acceptable Use Policy.

If you cancel the services at any time, your services will remain active until the end of the corresponding billing cycle and you will not be charged any services fees for any future billing cycles.

If you decide to cancel your account, and you want to take your phone number with you to your next provider, you can request the Port Out PIN and your account number any time in the app by:

Your Port Out information will display on the next page, as well as be available on your Plan page.

*For security, port-out PINs expire after 7 days. A new one can be requested after that by following the same steps.

Please reach out to support for questions about your specific account. We can usually recover your phone number within 59 days of deactivation. After that, the phone number is reallocated and can not be recovered.

*While we make every effort to help recover phone numbers after the federal 45 day minimum, it may not always be possible.

Please chat with our support team right away! We can help temporarily suspend the line until you locate or get a new device, and we can assist in getting you a new SIM if needed.

Prepaid and virtual/privacy cards are not currently accepted for new accounts.

All upgrades take effect right away, and your renewal date stays the same. Upgrades are prorated based on the amount of time left in the monthly cycle.

Downgrades are not refunded or prorated, and do not take effect right away, they take effect at the end of your billing cycle.

You can make adjustments to your plan directly in the Helium Mobile app.

Yes. Your Helium Mobile Plan is subject to federal, state, and legal fees based on your provided service address.

On signup, there is a $1.00 hold placed on the account to verify the credit card. This temporary hold will automatically remove itself within 5-7 business days. If after 7 business days you still see this hold, please reach out to the support team using the Live Chat feature in your account, or email [email protected].

*We only process charges for $0.50 or more. For the Zero plan, if the taxes and fees in your area are under $0.50 per billing cycle, the amount will be added to the account as a debit and charged along with the next invoice.

You will have a 3-day grace period to pay your monthly bill. You will receive a reminder email when your bill is one day overdue. After 3 days, your service will be temporarily suspended. After you pay your bill, your service will be restored.

Once your subscription has been suspended, you have until your next billing date to pay your bill before we deactivate your account. Once your account is deactivated, your SIMs, phone number, and account will no longer be usable. You will no longer have service with Helium Mobile.