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How to: Upgrade or Downgrade your Plan

Helium Mobile values flexibility! Switch your plan at any time.

Updated over a week ago

🔹 Switching Your Own Plan (Individual)

  1. Log in to your Helium Mobile account.

  2. Make sure your account is active and you have a valid payment method on file.

  3. Tap “Upgrade” (or “Switch Plans” if you’re on Infinity).

  4. Read the disclaimer – you can only switch once every 2 months. There are no refunds or prorations available.

  5. Select your new plan.

  6. Review your Order Summary (this shows your month-by-month total).

    • Upgrading → you’ll pay a small prorated charge immediately.

    • Downgrading → you may not be charged, or you may be charged a prorated amount.

  7. Accept the terms and tap Confirm & Pay.

  8. ✅ Your plan changes immediately!

🔹 Switching a Member’s Plan (Groups)

  1. The group admin logs into their Helium Mobile account.

  2. Select the member whose plan you want to change.

  3. Tap “Switch Plan”.

  4. Read the disclaimer – each member can only be switched once every 2 months. There are no refunds or prorations available.

  5. Select the member’s new plan.

  6. Review the Order Summary to see the cost details.

  7. Accept the terms and tap Confirm & Pay.

  8. ✅ The member’s plan changes immediately!

Frequently Asked Questions

How often can I switch my plan?

You can switch your plan once every 2 months.

When does my new plan start?

Immediately! As soon as you confirm the switch and your payment is processed, your new plan is active.

Will my billing date change?

No, your billing date stays the same. Only your monthly amount changes.

Will I be charged right away when I switch?

  • If upgrading → you’ll pay a small prorated charge to cover the rest of your billing cycle.

  • If downgrading → you may not be charged at all, or you may see a small prorated charge.

What happens to my promotions when I switch?

Promotions end if:

  • The promotional period is over, OR

  • You switch to a plan that isn’t eligible for the promotion.

How do I switch my plan (individual)?

  1. Log into your Helium Mobile account.

  2. Make sure your account is active and you have a valid payment method.

  3. Tap Upgrade (or Switch Plans if you’re on Infinity).

  4. Select your new plan, review the order summary, then confirm & pay.
    ✅ Your plan changes immediately.

How do I switch a member’s plan (groups)?

  1. The group admin logs in.

  2. Choose the member’s profile.

  3. Tap Switch Plan.

  4. Pick a new plan, review the order summary, then confirm & pay.
    ✅ The member’s plan changes immediately.

My plan switch failed—what should I do?

  • Make sure your app is updated to version 3.11.0 or later.

  • Older versions may show an error error. Updating fixes it.

Will I get refunded the difference between plans?

You will not. At this time, there are no refunds or credited prorations for switching plans.

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