Ready to upgrade or downgrade your plan? Here's how, for both individual and group accounts, along with some answers to common billing and timing questions.
Switching Your Own Plan:
Log in to your Helium Mobile account
Make sure your account is active and has a valid payment method on file
Tap Manage
Tap on your current plan
Select your new plan and tap Choose Plan
Review the disclaimer and tap I Understand
Review your Order Summary, which shows your month-by-month total:
Upgrading: You'll pay a small prorated charge immediately
Downgrading: You'll switch on your next billing date. You may not be charged, or you may see a small prorated charge, depending on your original plan
Accept the terms and tap Confirm & Pay
✅ Your plan changes immediately for an upgrade, or at the end of your billing cycle for a downgrade.
Switching a Member's Plan (Groups)
As the group admin, log in to your Helium Mobile account
Tap Manage > My Group and select the member whose plan you'd like to change
Tap Plan Details
Select the member's new plan and tap Switch Member's Plan
Review the disclaimer and tap I Understand
Review the Order Summary for cost details
Accept the terms and tap Confirm & Pay
✅ The member's plan changes immediately for an upgrade, or at the end of their billing cycle for a downgrade.
Things to Know
Each plan (individual or group member) can only be switched once every 2 months
There are no refunds or prorated credits for downgrades
Plan changes cannot be made within 24 hours of your renewal date
If you have an active promotion, check its terms before switching. Switching plans may affect your eligibility for that promotion