Billing

If the first charge fails, there is 3-day grace period to pay your monthly bill. You will receive a reminder email when your bill is one day overdue. After 3 days, your service will be temporarily suspended. If we are unable to charge your card for the next billing cycle, your account will go into suspension. We do send notifications both through the app and via email when this occurs, or if your card is nearing expiration, to help try and prevent this. You can update your card on file at any time in the app by tapping your initials icon in the upper left, then tapping the Billing section at the top.

Your billing cycle begins on the day you create your account and will renew monthly on that day. So if you create it on March 15th, it will renew on the 15th of each month. If a month doesn’t have that start date, it will be billed on the last day of the month. For example, starting on January 31, February 28 would renew (or February 29 in a leap year), then March 31, April 30, and so on. This date is visible right in the app, by tapping your initials icon in the upper left, then tapping the Billing section at the top. Note that there is currently no way to change the billing date.

Annual plans will renew one year from you billing date.

You can update your card on file at any time in the app by tapping your initials icon in the upper left, then tapping the Billing section at the top. Please ensure that the information you enter is correct and valid, as a card error may result in a failed payment. To help protect against fraud, identity verification may be required when updating the credit card on file.

You can update your card on file at any time in the app by tapping your initials icon in the upper left > tapping the Billing section at the top, then tapping the View Billing History button.

We understand that things change. You can cancel your plan at any time by making the change on your account at https://hellohelium.com/ or in the Helium Mobile App. We reserve the right to terminate any service plan you purchased from us at our discretion at any time and by these Ts&Cs and our Acceptable Use Policy.

If you cancel the services at any time, your services will remain active until the end of the corresponding billing cycle and you will not be charged any services fees for any future billing cycles.

If you decide to cancel your account, and you want to take your phone number with you to your next provider, you can request the Port Out PIN and your account number any time in the app by:

Your Port Out information will display on the next page, as well as be available on your Plan page.

*For security, port-out PINs expire after 7 days. A new one can be requested after that by following the same steps.

Prepaid and virtual/privacy cards are not currently accepted for new accounts.

All plan changes take effect on your next billing cycle, so upgrades are not prorated. You can make adjustments to your plan directly in the Helium Mobile app.

Yes. Your Helium Mobile Plan is subject to federal, state, and legal fees based on your provided service address.

*On signup, there is a $1.00 hold placed on the account to verify the credit card. This temporary hold will automatically remove itself within 5-7 business days. If after 7 business days you still see this hold, please reach out to the support team using the Live Chat feature in your account, or email [email protected].

You will have a 3-day grace period to pay your monthly bill. You will receive a reminder email when your bill is one day overdue. After 3 days, your service will be temporarily suspended. After you pay your bill, your service will be restored.

Once your subscription has been suspended, you have until your next billing date to pay your bill before we deactivate your account. Once your account is deactivated, your SIMs, phone number, and account will no longer be usable. You will no longer have service with Helium Mobile.