Get your voice and text service up and running in just a few steps. You can keep your current number or get a new one, and set up with an eSIM or a physical SIM.
Keeping your number? Make sure you have your carrier details ready first. Please see more information on transferring your number here.
Step 1: Start setup
Log in to your Helium Mobile account and go to Setup.
On the Voice SIM bar, select the option to begin setup.
Follow the prompts for your SIM type. If you’re using a physical SIM, have your SIM packaging handy.
Step 2: Choose your number
Keep your current number
Enter your phone number to check if it can be transferred.
Enter your current carrier details and select Submit.
Transfers can take 10 minutes to 24 hours. We’ll email you when it’s done. Once your number is ready, select Finish Setup.
Get a new number
Choose the option for a new phone number.
Review your number, then select Continue with this number.
Step 3: Install your SIM
eSIM
Follow the on-screen prompts to install your eSIM. It’s added to your phone automatically.
If you’re asked to name the plan, call it Helium Mobile Voice so it’s easy to spot.
Set Helium Mobile Voice as your default line for calls and texts.
Activation not working? Select Retry. If it still fails after 3 tries please contact support within the Helium Mobile app or at [email protected]
Physical SIM
Remove your phone’s SIM tray.
Take out your old SIM, if you have one.
Insert your Helium Mobile SIM and slide the tray back in.
🎉 You’re all set! Calls and texts on your Unlimited plan are ready to go.