If you can’t get online when you’re away from Wi-Fi, cellular (mobile) data may be turned off. Here’s how to turn it on, and what to check if it still isn’t working.
iPhone
These steps work on recent versions of iOS.
Go to Settings > Cellular (or Mobile Data)
Turn on Cellular Data
Tap Cellular Data Options to adjust:
Data Roaming: Turn on only if you’re traveling outside the US
Voice & Data: Choose 5G or LTE
Low Data Mode: Turn on to reduce data usage
Have two active SIMs? Go to Settings > Cellular > Cellular Data and turn on Allow Cellular Data Switching to let your phone use either line for data.
Android
Menu names vary by brand (Samsung, Pixel, OnePlus, and others), but the steps are nearly the same on recent versions of Android.
Open Settings and tap Network & Internet, Connections, or SIMs & Network
Tap Mobile Network
Turn on Mobile Data
Check your options:
Turn on Data Roaming only if you’re traveling outside the US
Set your Preferred Network Type to 5G or LTE
Still Not Working?
Try these in order:
Airplane Mode: Make sure it’s off
Restart: Power your phone off and back on
SIM: Confirm it’s inserted correctly (physical SIM) and active
APN settings: Make sure your APN is set to Helium-Mobile. See Setting Your APN
Plan and data: Check your plan is active and you have data available. You can check your SIM status and usage in the Helium Mobile app
Software update:
iPhone: Settings > General > Software Update
Android: Settings > System > System Update
Reset network settings (this also clears saved Wi-Fi networks and passwords):
iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Android: Settings > General Management > Reset > Reset Wi-Fi, Mobile & Bluetooth
Still having trouble? Chat with our Support team or email [email protected].