Move your Helium Mobile service to a new phone right in the app. Your phone number stays the same, and you’ll only lose service for a moment while the switch completes, usually less than a minute.
Before You Start
Log into the Helium Mobile app on your new phone, the one you’re moving service to
Connect to Wi-Fi
You can switch SIMs once every 6 months
Groups: Group Members can switch their own SIM by logging into their member account. A Group Admin can switch a child’s SIM by logging into the Kids Plan account.
Choose Your Option
Switching to an eSIM (from an eSIM or a physical SIM card)
Recommended for eSIM compatible devices.
Log into your Helium Mobile account on your new phone
Power off your old phone
Tap Manage, then Manage SIM
Tap Swap and Activate New eSIM
Follow the eSIM installation instructions on your new phone
You’ll see an Important message before you start. That’s expected. Please note:
Your phone number carries over
Your current eSIM or SIM card is deactivated
You’ll briefly lose service while the switch completes
This can’t be undone
While your eSIM activates, you’ll see Activating SIM…. Keep the app open until it finishes. Your new phone will then reconnect automatically with the same number. If it feels slow, try powering it off and on.
Moving your physical SIM card to a new phone
Already have a SIM card you want to keep?
Power off both phones
Remove the SIM card from your old phone with a SIM tray tool, which usually comes with your phone
Insert the SIM card into your new phone
Restart your new phone to connect
Your old phone loses service as soon as the SIM is removed. You may need to restart your new phone before service is fully working.
Need a replacement physical SIM?
Replacements are $10 plus tax. Go to Manage > Manage SIM in the app to order one.