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Data Boost FAQ
Data Boost FAQ

Add more un-throttled data to your plan for the ultimate speed boost.

Updated over a month ago

Looking for more high-speed data to get you through to next month? You can now top-up as you go! Purchase up to 15GB at a time ($7.50/GB + tax) right from the app.

Helium Mobile app version 2.5.1 or newer is required to purchase a Data Boost

How can I purchase extra high speed data?

Login on the Helium Mobile app (v2.5.1) and locate the pink “Data Boost” icon. Select how many GB of high speed data you’d like to purchase, confirm your payment information, and purchase. Your data will be available to use immediately.


I thought I had unlimited data, why do I need to purchase more?

You do have unlimited data! However, data is throttled to slower speeds after 28 GB each billing cycle. If you’re a high data user who prefers higher speed data, then Data Boost is for you.


Does my purchased data roll over to my next billing period? Does it expire?

All high speed data purchased through Data Boost will expire on your next billing date or when used in full. Before purchasing Data Boost, it's best to check that you’re not too far away from your next billing renewal, and consider how much you're most likely to go through before your next renewal.


I didn’t use all my data. Can I get a refund?

All Data Boost purchased are final and cannot be refunded. Unused data will not be refunded or prorated.


I am in a group, can I get a Data Boost?

Yes! Your group admin can select which group member they’d like to purchase Data Boost for. The Group Admin can navigate to their “Group” section in the Helium Mobile app, select a member, and purchase on their behalf.


Can I choose the speed of my Data Boost?

No, all data purchased through Data Boost will be the same speed as your unthrottled data.


Where can I view my data usage?

You can view your monthly data usage in the Helium Mobile app in the “Usage” section. You can also get a quick snapshot of your most recent usage before you purchase “Data Boost”.


Can I pay for a Data Boost using crypto?

No, at this time the Data Boost can only pad for with a credit card.


Does Boosted Data work internationally?

No, the data included in a Data Boost is only for use in the U.S. If you do need data for international travel, please check out the International Roaming add-on.

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