New subscribers can now pay for their subscription using crypto. When making payment, simply click the "Pay with Crypto" tab. You will be prompted to connect your wallet. Crypto payments cover 12 months of service. If your wallet does not show as Detected, be sure you have the proper browser extension installed.
Once you've submitted your payment, we will create your account. This can take a few minutes, so keep an eye on your email for next steps.
Remember:
Support will never ask for your 12 or 24 words, or to connect to your wallet directly.
Before connecting a wallet, verify the url is the correct and intended one (look for misspelling, extra periods, etc.) If anything looks off, please contact support through support.hellohelium.com
Don't follow links sent on discord, especially through a DM. Go directly through the intended site.
Here are some frequently asked questions about crypto payments:
What tokens are accepted for crypto payments?
What tokens are accepted for crypto payments?
Our payment processor accepts all tokens verified on Jupiter.
I'm already subscribed. Can I switch my payment method to crypto?
I'm already subscribed. Can I switch my payment method to crypto?
Right now we are only accepting crypto payments for new subscribers. We are working on making it possible for existing subscribers to change their payment method, so stay tuned. For now, you can still pre-pay with your MOBILE tokens.
How do I invite people to a Group Plan if I pay with crypto?
How do I invite people to a Group Plan if I pay with crypto?
This feature is not available yet, but is coming soon.
I'm having trouble getting my wallet to connect to pay. What should I do?
I'm having trouble getting my wallet to connect to pay. What should I do?
Make sure you have your ad blocker disabled and the proper browser extension installed for your wallet. If you are still having trouble, chat with our support team.
What happens if I decide to cancel my account before renewal date?
What happens if I decide to cancel my account before renewal date?
You can cancel you plan and port out your phone number at any time. Please note that crypto payments are non-refundable, even if you cancel prior to your renewal date.
Can I use crypto to pay monthly?
Can I use crypto to pay monthly?
Yes, though this can only be done through the MOBILE Pay feature in the app. You can pay for 1, 2, or 3 months at a time using MOBILE Pay.
Can I use this feature in the Helium Mobile app?
Can I use this feature in the Helium Mobile app?
No, at this time the Pay with Crypto feature is only available on the web with the appropriate wallet browser extensions installed.