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How to purchase International Roaming
How to purchase International Roaming

Planning a trip? We’ve got you covered.

Updated over a week ago

Get International Roaming talk, text, and data in the Helium Mobile app.

How does International Roaming work?

International Roaming can be purchased on a per gigabyte (GB) basis. Each GB of data is $15.00 and includes 100 text messages and 60 minutes of calling!

All purchased data will expire 30 days after purchase or when you run out of data.

How do I purchase data?

  1. Download the Helium Mobile app. Already have the app? Make sure your app is updated to at least version 1.7.0.

  2. Locate the “Add-ons” tab on your “Plans” page.

  3. Select “International Roaming”.

  4. Select the amount of data you’d like to purchase. You may purchase up to a maximum of 20 GB of data at one time.

    1. Don’t know how much data you need? For normal usage, we recommend 1 GB of data per week. You can check your data usage in the app on the “Plans” page to understand how you use your data.

  5. Purchase your data. Review your order and purchase International Roaming with your on-file payment method. You can edit this payment method prior to purchasing. Once your payment is successful, you will immediately receive your International Roaming talk, text, and data!

  6. Configure your device. To ensure your International Roaming functions smoothly, you will need to make sure your device’s Access Point Name (APN) is correct.

    1. On Android, go to Settings > Network and Internet > SIMs > Select your SIMs > Access Point Names. Then, tap the “+” button in the top right corner. Create a new APN called “helium-mobile”. Save your new APN. Once saved, select “helium-mobile” as your new APN.

    2. On iOS,

      1. Go to Settings > Cellular > Select your SIM > Cellular Data Network. Change your Access Point Name from “wholesale” to “helium-mobile” (this can also be done for the Personal Hotspot section in the same menu).

  7. You’re good to go! Enjoy using Helium Mobile abroad. Make sure to monitor your data usage in the app or on your device.

What happens when I run out of data?

If you’re running low or have run out of International Roaming data, you can purchase more in the Helium Mobile app.

Important - Purchased Helium Mobile data will replace your current positive data balance. It is crucial that you do not purchase more International Roaming data until you are out or nearly out. Your newly purchased data will not be summed with your existing data and you will lose your existing data.

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