Helium Mobile subscribers in qualifying areas affected by disasters or other emergencies are eligible for deferred payment on their plan without penalty or service interruption.

We email subscribers with service addresses in qualifying zip codes. Please ensure you keep your service address up-to-date.

The California Governor’s Office of Emergency Services also keeps an up-to-date list of open state of emergency proclamations.

You can email us directly at [email protected] with the subject line “California Emergency Relief Program” or start a support chat with the same query.

You can defer payment for up to one year from the date of the emergency proclamation. Please reference the Governor’s Office list of state of emergency proclamations to track your start date.

If you would like to defer one month at a time, please specify with the support agent when you reach out with your deferral request. Note the months must be sequential in order to continue deferment.

Once the deferment period is concluded you will receive a bill for each month you have deferred.

You can reference the invoices in your account or contact our support team directly.

You can pay your balance by credit card through the invoices sent to you.

If you do happen to cancel your account during deferment, the total sum of all deferred months will be collected at the time of cancellation