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Choosing your SIM
Choosing your SIM

Don't know what SIM to pick? We got you covered?

Updated over 2 weeks ago

Helium Mobile allows you to choose your preferred SIM type!

Once you’ve subscribed to Helium Mobile, it’s time to get connected and choose a SIM. Before you begin, download the Helium Mobile App on iOS or Android and log into your account.

*While we always recommend running the latest OS on your device, the oldest compatible versions for the app are Android 11 and iOS 14.

1. From the home page, tap Install SIM

Before choosing your SIM, please ensure that your device is unlocked (required). There are 3 options you can choose from:

  1. Helium Mobile eSIM. An electronic SIM that can be activated and installed immediately from your account.

  2. Helium Mobile SIM Card. tap on Order SIM Card to receive a physical SIM card that can be inserted into your device. Your SIM card will take 3-5 days to deliver. If you select this option, we'll need you to:

    1. Confirm your shipping address. Please confirm and update your shipping address.

    2. Confirm order. Tapping “Confirm order” will place your SIM card order. Once placed, you will receive an email confirmation.

  3. “Install SIM Card”. If you’ve already received a physical Helium Mobile SIM card, then there’s no need to wait! Select this option to continue to your account and activate your SIM.

2. Activate and Install your SIM

Now that you've made your choice, you're ready to activate your SIM.

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