Helium Mobile allows you to choose your preferred SIM type! To help you make the best choice, we recommend a SIM based on your device.
*While we always recommend running the latest OS on your device, the oldest compatible versions for the app are Android 11 and iOS 14.
1. Enter your IMEI
Before choosing your SIM, please ensure that your device is unlocked (required).
To select the best SIM type for your device, we’ll need your device's IMEI number. An IMEI is the International Mobile Equipment Identity. It is your device’s unique code that allows us to identify it.
2. Select your SIM
Almost done! Using your IMEI, we’ll recommend the best SIM type for your device. If there are no recommendations, please verify your device’s eSIM compatibility prior to choosing your SIM type. If unsure, it's always safe to select “Helium Mobile SIM Card”.
There are 3 options you can choose from:
Helium Mobile eSIM. An electronic SIM that can be activated and installed immediately from your account.
Helium Mobile SIM Card. A physical SIM card that can be inserted into your device. Your SIM card will take 3-5 days to deliver. If you select this option, we'll need you to:
Confirm your shipping address. Please confirm and update your shipping address.
Confirm order. Tapping “Confirm order” will place your SIM card order. Once placed, you will receive an email confirmation.
“I already have a SIM Card”. If you’ve already received a physical Helium Mobile SIM card, then there’s no need to wait! Select this option to continue to your account and activate your SIM.
3. Activate and Install your SIM
Now that you've made your choice, you're ready to activate your SIM.