You can cancel your Helium Mobile service at any time through your the Helium Mobile app, or by contacting Helium Mobile Support.
How to Cancel Your Service
Open the Helium Mobile app
Go to Profile
Select Billing
Tap Cancel Plan
Follow the prompts to confirm your cancellation
The full cancellation policy is available in our Terms & Conditions.
When Will My Service End After Cancellation?
This depends on whether you're transferring your phone number to another carrier.
If you requested to transfer (port out) your number:
Your service will remain active until your number is successfully transferred. Once the transfer is complete, your service will automatically end.
If you did NOT request to transfer your number:
Your service will continue until the end of your current billing cycle.
Can I Still Port Out My Number After My Plan Is Canceled?
We recommend porting out your number before canceling your plan. Once your account is canceled, your number may not be recoverable.
If you've already canceled and still need to port out your number, reach out to Support with your account details. While we make every effort to recover numbers, recovery is not guaranteed.
Will I Still Have Access to My Account After Canceling?
Yes. After canceling, you'll still be able to log in, and your wallet (along with any funds it contains) will remain accessible.