Where do I find information in my account?
You can access your personal profile by tapping on your initials in the upper left corner. Under your profile, you can manage your Account and Billing information.
In the SIM Settings section, you can tap SIM Setup to resume setting up your SIM for the first time (note that if you have previously added a SIM but need a new one, you'll need to contact support as they can't be transferred or re-added if deleted). The Dynamic Coverage Setup will also reinstall the WiFi certificate needed to automatically roam onto Helium Mobile Hotspots.
How do I transfer my phone number?
You can bring your current personal number to Helium Mobile and take it with you if you need to leave. Your phone number transfer will start once you subscribe and begin the activation process of your Voice SIM. While it may happen faster, it can take up to 24 hours to complete. Make sure to have the following information available:
Your Phone Number - this will be auto-filled from the number you provided during the signup
Your Service Address associated with your Old Service Provider - this is the full Service Address that was used with your Previous Carrier. Your Service Address may have been referred to as "Primary Address"or something similar.
The Name of your Old Service Provider/Carrier
Old Service Provider Account Number - This is the account number or account ID you had associated with your old carrier. If you are unsure where to locate this, please contact your previous carrier.
Old Service Provider Passphrase/Pin - This is the passphrase or pin associated with your old carrier. When porting out, your carrier may have provided you with a Number Transfer Pin - use this here. If you are unsure where to locate this, please contact your previous carrier. Note that this is different than a PIN used to log into your account.
How do I edit my account details?
You can edit your personal profile by tapping on your initials in the upper left corner and tapping the Account tab. There, you can update your account's email address, reset your password, and update your home/billing/e911 addresses. This is also where you can locate your associated Solana wallet address and public referral name. You can toggle the Show Phone number to see the number associated with your account.
