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How do I purchase International Calling?

Call your friends and family abroad!

Updated over a month ago

Need to stay connected with friends or family outside of the US? Adding international calling to your plan is quick and easy and only $10/hour... just follow these steps!

Here’s How:

  1. Log in to the Helium Mobile App (you must be on app version 3.14.0 or later)

  2. Go to the “Add-On’s” tab

  3. Find “International Calling”
    Scroll until you see International Calling, then tap on it.

  4. Choose how many hours you'd like to purchase
    Choose the number of hours that fits your needs, whether it’s just a quick chat or long catch-ups. Prices start at $10/hour.

  5. Purchase and start calling!
    Complete your purchase and your international calling hours will be added instantly. You’ll have them for 30 days or until all your minutes are used — whichever comes first.

That’s it! You can add more anytime. Just keep in mind that every new purchase will replace the previous one.

A Few Things to Know

  • If you have international roaming turned on and you make a call from within the US, your international calling minutes will take override while they’re active. Your international roaming data and texts will be unaffected.

  • No refunds or prorations are offered for unused minutes or expired add-ons.

  • Once your 30 days are up (or your minutes run out), you can always repurchase to keep calling internationally.

FAQs

When can I start using international calling after I buy it?

Right away! It’s added instantly to your account.

Can I stack or combine multiple purchases?

We do not currently support stacking. Each new purchase replaces your current international calling balance.

What if I don’t use all my minutes in 30 days?

Unused minutes expire after 30 days and don’t roll over.

I have international roaming enabled... what happens?

Your international calling minutes will override roaming while they’re both active. We recommend purchasing one at time. (Remember, International Roaming is only needed when you're outside of the US!)

Can I get a refund if I change my mind?

Sorry, international calling purchases are non-refundable and not prorated.

How do I check how many minutes I have left?

You can see your remaining balance anytime under Add-On’s > International Calling in your account.

What's difference between International Roaming and International Calling?

International Calling allows you to make calls from the United States to your friends and family who are not in the United States.

International Roaming allows you to make calls, send texts, and use data when you are not in the United States. You can call you friends at home and abroad when you have International Roaming enabled, so you'll never need to purchase both at the same time!

Can I purchase International Calling in a group?

Yes! A Group Admin of any group can purchase International Calling on the behalf of any Group Member. In app version 3.14.0 and above, Group Admin's can open the "Group Plans" icon in their Helium Mobile app, select a group member, and tap "Purchase" under "International Calling". The Group member will have 30 days to use the purchased data.

What countries can I make calls to with International Calling?

Helium Mobile supports calls to over 200 countries! Check out the full list here.

Can I stack multiple purchases?

No! Any purchased International Calling minutes will override any previously previous minutes.

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