Helium Mobile Kids makes it easy to keep your child connected while giving you the control. Our Kids Plans are built for privacy - no marketing emails, no ID checks, no location tracking - just simple, secure service.
Learn how to set up, manage, and get the most out of their plan.
How do I add my child to a Helium Mobile Kids Plan?
Helium Mobile Kids' plans are available through a Group Plan. As a Group Administrator (must be over the age of 18), you can add someone to a Kids Plan by doing the following:
Log into the Helium Mobile App.
Navigate to the "Group Plans" orange icon.
Tap "Invite to Group". (You can invite up to 7 members to group!)
Select a Plan. This is where you can select between a Standard Plan (ages 18 and over only) or a Kids Plan (ages 17 and younger only).
We offer 3 plans for Kids: the Starter Plan, the Air Kids Plan, and the Infinity Kids Plan.
After selecting one of the Helium Mobile Kids' Plans, enter in an Account Email. This email address will be stored and used by Helium Mobile. Please refrain from using the email address of someone who is under the age of 18.
Enter in an Emergency Address. This is a required address used to enable e911 services.
Agree to our "Terms and Conditions" on behalf of the user. A child under the age of 18 cannot consent to our terms, all Group Administrator will hold legal responsibility over a Helium Mobile Kids Plan.
Tap "Invite to Plan".
Carefully read through and consent to our legal notice.
How do I set up my child's Helium Mobile Kids Plan?
Once you have added a member to a Helium Mobile Kids Plan under your group (see here if you have not completed this step), signing them up is easy!
Check your email inbox for detailed instructions to sign up.
Log out of your Group Administrator Helium Mobile account.
In the Helium Mobile app, tap "I'm Joining a Group."
Create an account. Enter in the email address you invited to the Helium Mobile Kids Plan.
Set a secure password for the account. Tap "Create Account."
Verify the email address by tapping on the one time link sent to the email's inbox.
Once verified, view the "Welcome to Helium Mobile Kids" intro, as well as the overview of the plan.
You're done! Activate your child's SIM just as you did your own.
Frequently Asked Questions
Can a child participate in the Referral Program?
Can a child participate in the Referral Program?
No, a subscriber under the age of 18 is not eligible to participate in any Referral Programs.
Can a child earn Cloud Points?
Can a child earn Cloud Points?
Yes! A child can earn Cloud Points. All Cloud Points earned by the child will be automatically added to the Group Admin's Cloud Point balance.
Can a child redeem Cloud Points in the Cloud Store?
Can a child redeem Cloud Points in the Cloud Store?
No, a child on a Helium Mobile Kids Plan is not eligible to redeem points in the Cloud Store. A Group Admin (over the age of 18) may redeem points in the Cloud Store on their behalf through their own account.
How do parents monitor or manage their child’s phone usage?
How do parents monitor or manage their child’s phone usage?
Parents can easily monitor a child’s phone usage (calls, texts, and data) from the Helium Mobile app per group member.
What parental control features are available (content filters, screen time limits, location tracking)?
What parental control features are available (content filters, screen time limits, location tracking)?
Parents can monitor a child’s usage of data, texts, and calls from their account. A Helium Mobile Kids plan automatically restricts Helium Mobile marketing content from being sent to their email and does not allow location tracking from our app.
All changes to an account, such as email address updates and password settings, require parent approval before changing.
All security features, such as a biometric pin or Multi-Factor Authentication, can be enabled on a Child’s account.
Are there controls around emails sent to a Helium Mobile Kids account?
Are there controls around emails sent to a Helium Mobile Kids account?
Yes, all Helium Mobile Kids accounts are opted out of Helium Mobile marketing materials.
Can I access my child’s call logs, message history, and browsing history?
Can I access my child’s call logs, message history, and browsing history?
As the parent, you may request support@hellohelium.com to obtain the call logs and message history of your child’s account. We are unable to provide browsing history.
Why is the Starter Plan $5 instead of free?
Why is the Starter Plan $5 instead of free?
Helium Mobile’s free plan is made possible with its community-built network. For adults, in exchange for the free plan, you’ll share your anonymized location data, enabling the community to create coverage where it’s most needed.
In order to ensure the privacy of subscribers on a Helium Mobile Kids plan, we do not collect location sharing information from minors. The Helium Mobile Kids plan also comes with unlimited talk and text - which the Zero Plan for adults does not.
How do you protect children’s privacy and data under COPPA (Children’s Online Privacy Protection Act)?
How do you protect children’s privacy and data under COPPA (Children’s Online Privacy Protection Act)?
We are not collecting location data from kids plans, and are opting them out of marketing. When creating the account, we strongly recommend using an email address that you (as the parent) have access to so you can monitor any account-related communications.
My child turned 18, how do I switch them to a normal plan?
My child turned 18, how do I switch them to a normal plan?
At this time, you may ask to move your child from a Kids Plan to a Normal Plan by contacting support@hellohelium.com. Please note, that age verification may be required.
Is there a minimum age for the Kids Plan?
Is there a minimum age for the Kids Plan?
Nope! Anyone under the age of 18 may be added to the Kids Plan.
Your plans for adults require location sharing. Are you tracking the location of minors?
Your plans for adults require location sharing. Are you tracking the location of minors?
We do not track the location of any subscribers on a Helium Mobile Kids plan. Any data collected for a minor on a Helium Mobile Kids plan will be provided by the parent account with their consent.