# Helium Mobile Help Center

> Have a question? We’re here for you.

## English

### Getting Started

- [Setting Up Your Helium Mobile Account](https://support.hellohelium.com/en/articles/7130852-setting-up-your-helium-mobile-account.md): A step-by-step walkthrough on setting up your Helium Mobile account.
- [Supported Devices](https://support.hellohelium.com/en/articles/7240207-supported-devices.md): A list of the supported phones that can be used with Helium Mobile
- [Choosing your SIM](https://support.hellohelium.com/en/articles/8577632-choosing-your-sim.md): Don't know what SIM to pick? We got you covered?
- [Activating your SIM](https://support.hellohelium.com/en/articles/8577624-activating-your-sim.md): Enjoy voice and data in one simple Helium Mobile SIM!
- [Phone Number Transferring/Porting](https://support.hellohelium.com/en/articles/7436344-phone-number-transferring-porting.md): The ins-and-outs of porting your phone number from your old carrier to your new Helium Mobile account
- [Transferring from your old carrier](https://support.hellohelium.com/en/articles/7130986-transferring-from-your-old-carrier.md)
- [All Things Helium Mobile FAQ](https://support.hellohelium.com/en/articles/7039213-all-things-helium-mobile-faq.md): Our most asked questions!

### Accounts and Billing

- [Using the Helium Mobile App](https://support.hellohelium.com/en/articles/10504932-using-the-helium-mobile-app.md)
- [Account Details](https://support.hellohelium.com/en/articles/7170929-account-details.md)
- [Billing Details](https://support.hellohelium.com/en/articles/6944879-billing-details.md): You can easily pay for your plan and manage your billing information right from your account.
- [How to use Single Sign-On](https://support.hellohelium.com/en/articles/10751733-how-to-use-single-sign-on.md): A guide to using your Google and Apple Accounts for Helium Mobile!
- [Setting up Multi-Factor Authentication](https://support.hellohelium.com/en/articles/8835369-setting-up-multi-factor-authentication.md)

### Plans and Add-On's

- [A Guide to Add-Ons](https://support.hellohelium.com/en/articles/12633666-a-guide-to-add-ons.md): Additional services you can add to your account
- [How to: Upgrade or Downgrade your Plan](https://support.hellohelium.com/en/articles/12084744-how-to-upgrade-or-downgrade-your-plan.md)
- [Scam Defense: Reduce your Scam Calls](https://support.hellohelium.com/en/articles/12633624-scam-defense-reduce-your-scam-calls.md)
- [How to purchase International Roaming](https://support.hellohelium.com/en/articles/9086680-how-to-purchase-international-roaming.md): Planning a trip? We’ve got you covered.
- [Where can I call with International Calling?](https://support.hellohelium.com/en/articles/12295201-where-can-i-call-with-international-calling.md): Call your friends and family in 200+ countries!
- [How do I purchase International Calling?](https://support.hellohelium.com/en/articles/12536208-how-do-i-purchase-international-calling.md): Call your friends and family abroad!
- [Data Boost FAQ](https://support.hellohelium.com/en/articles/10136019-data-boost-faq.md): Add more un-throttled data to your plan for the ultimate speed boost.
- [Complimentary Add-On's](https://support.hellohelium.com/en/articles/13393964-complimentary-add-on-s.md): Extra Perks That Come with Paid Plans!
- [Changes to the Zero Plan](https://support.hellohelium.com/en/articles/15213995-changes-to-the-zero-plan.md)

### SIMs and Connectivity

- [Enabling 5G on your Device](https://support.hellohelium.com/en/articles/7437834-enabling-5g-on-your-device.md): Enable 5G on your iOS device.
- [Check Data Usage on your Device](https://support.hellohelium.com/en/articles/9073244-check-data-usage-on-your-device.md)
- [Setting your APN](https://support.hellohelium.com/en/articles/9175154-setting-your-apn.md)
- [How to Use Mobile Data](https://support.hellohelium.com/en/articles/12315910-how-to-use-mobile-data.md): Make sure you're connected, even when you're away from Wi-Fi
- [Is my phone eSIM compatible?](https://support.hellohelium.com/en/articles/8688751-is-my-phone-esim-compatible.md): Verify eSIM compatibility to get started on Helium Mobile.
- [Voice and Data FAQ](https://support.hellohelium.com/en/articles/10549035-voice-and-data-faq.md)
- [Understanding your Usage](https://support.hellohelium.com/en/articles/12501331-understanding-your-usage.md): Understanding your usage is simpler than you think.
- [SIM Management](https://support.hellohelium.com/en/articles/13171504-sim-management.md)
- [How to: Switch your SIM](https://support.hellohelium.com/en/articles/13298032-how-to-switch-your-sim.md): Got a new device? Transfer your SIM with ease!

### Programs and Rewards

- [How to Earn Cloud Points](https://support.hellohelium.com/en/articles/10459659-how-to-earn-cloud-points.md): Learn what types of actions can earn you Cloud Points
- [Cloud Store FAQs](https://support.hellohelium.com/en/articles/10769863-cloud-store-faqs.md): Use your Cloud Points to get rewards!
- [Refer-a-Friend FAQs](https://support.hellohelium.com/en/articles/8486745-refer-a-friend-faqs.md)

### Troubleshooting

- [Invalid Address During Sign-up](https://support.hellohelium.com/en/articles/8125933-invalid-address-during-sign-up.md): What to do when your address is invalid?
- [Preventing Spam Calls](https://support.hellohelium.com/en/articles/9006704-preventing-spam-calls.md)
- [Helium Mobile App Releases](https://support.hellohelium.com/en/articles/8993162-helium-mobile-app-releases.md): A breakdown of all of our App Updates.

### Policies

- [Refund Policy](https://support.hellohelium.com/en/articles/7174218-refund-policy.md)
- [Privacy Policy](https://support.hellohelium.com/en/articles/7792931-privacy-policy.md)
- [Terms and Conditions](https://support.hellohelium.com/en/articles/7792932-terms-and-conditions.md)
- [Acceptable Use Policy](https://support.hellohelium.com/en/articles/7792934-acceptable-use-policy.md)
- [Cancellation Policy](https://support.hellohelium.com/en/articles/7174217-cancellation-policy.md)
- [SCA Notice](https://support.hellohelium.com/en/articles/9358203-sca-notice.md)
- [CA and NY Phone Recycling Program](https://support.hellohelium.com/en/articles/10291658-ca-and-ny-phone-recycling-program.md)

## Español

### ¿Qué debes saber antes de inscribirte?

- [Configuración de cuenta](https://support.hellohelium.com/es/articles/7130852-configuracion-de-cuenta.md)