Helium Mobile subscribers can use either a physical or eSIM setup, but you will want to ensure which your device will support before porting your number from your existing carrier. It is crucial that you verify before porting your number to avoid a loss in service while you wait for a physical SIM to arrive.
We have compiled a list of devices along with a set of steps to help you verify your phone's eSIM compatibility.
Please note that eSIM compatibility is determined by your device manufacturer and may vary by region and version variants. This is especially true for Android devices due to their high degree of customization across carriers and vendors.
If you have questions about your particular device or are unsure which SIM type your device supports, please contact the manufacturer or your existing carrier.
Apple
Apple
List of eSIM compatible iPhones as of October 2023:
iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone SE (2020), iPhone SE (2022)
If your device is on the above list, you will still want to verify that your particular version is eSIM compatible using the following steps:
Open "Settings", then tap "General"
Tap "About"
Tap the model number until it changes to an AXXXX combination
Verify that the model number of your iPhone does not originate from a Chinese region by using this link.
If the model number does not match any of the China mainland, Hong Kong, and Macao devices, your device should be eSIM-compatible.
Pixel
Pixel
List of eSIM compatible Pixel phones as of October 2023:
Pixel 8 Pro, Pixel 8, Pixel Fold, Pixel 7 Pro, Pixel 7a, Pixel 7, Pixel 6 Pro, Pixel 6a, Pixel 6, Pixel 5a, Pixel 5, Pixel 4a, Pixel 4, Pixel 4 XL, Pixel 3 & 3 XL, Pixel 3a & 3a XL
If your device is on the above list, you will still want to verify that your particular version is eSIM compatible using the following steps:
Open "Settings", then tap "Network & Internet"
Tap the + sign beside SIMs
If the Connect to Mobile Network page has a “Download a SIM instead?” option, your device should be eSIM-capable.
Samsung
Samsung
List of eSIM compatible Samsung phones as of October 2023:
Galaxy S23 FE, Galaxy A54 5G, Galaxy S23, Galaxy S23+, Galaxy S23 Ultra, Galaxy S22 5G, Galaxy S22+ 5G, Galaxy S22 Ultra 5G, Galaxy S20 5G, Galaxy S20, Galaxy S20+, Galaxy S20+ 5G, Galaxy S20 Ultra, Galaxy S20 Ultra 5G, Galaxy Z Flip, Galaxy Z Flip 3 5G, Galaxy Z Flip 4, Galaxy Z Flip 5, Galaxy Z Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Z Fold 4, Galaxy Z Fold 5, Galaxy Note 20, Galaxy Note 20 5G
If your device is on the above list, you will still want to verify that your particular version is eSIM compatible using the following steps:
Open "Settings", then tap "Connections"
Tap "SIM Manager"
If Add eSIM is available, your device likely supports eSIMs.