When Helium Mobile first launched, subscribers were required to install 2 SIMs to use both voice and data services. Now, we're ready to simplify the experience by introducing a single SIM!
We will be migrating all existing subscribers to 1 single SIM to use both voice and data.To make this migration process as simple as possible, we put together this guide!
If you've subscribed before November 14th, 2023, you will have received an email with instructions for next steps. You can also reference the next steps below based on your subscription.
If you have a data only setup, it is crucial you take action immediately, as this migration will be finalized in early January 2024. Update your Helium Mobile app and follow the steps below to ensure you retain service without any interruption.
Data only subscribers
Data only subscribers
If you have a data only SIM, you will need to install a new SIM to continue receiving service without interruption. To do this, login to your Helium Mobile account and follow the instructions on the "Plans" tab to install your new SIM.
iPhone users may need to reconfigure their settings to allow 5G after installing a new SIM. To do this go to Settings > Cellular > scroll to SIMs and select your new Helium Mobile SIM > Voice & Data > and select 5G On.
This new SIM will offer the same unlimited data services, as well as voice and text services. If you do not wish to port your phone number to Helium Mobile at this time, simply request a new phone number.
Note, if Helium Mobile is not your primary service provider, don't worry! You can continue to use your primary carrier with the Helium Mobile single SIM. Ensure that your preferred carrier's SIM is set as "Primary" in your device's "Settings"
If you are a Solana Saga user using a physical data SIM, a replacement SIM card has already been mailed to the shipping address we have on file. If you need to update your address, please contact us immediately at [email protected].
Voice and text only subscribers
Voice and text only subscribers
If you are using Voice SIM (no data services), your SIM will be updated to include unlimited data on December 12th, 2023. No action is required on your part, and the price of your subscription will not change.
Dual SIM subscribers (iPhone 13 and later, Pixel 6 and later, Solana Saga)
Dual SIM subscribers (iPhone 13 and later, Pixel 6 and later, Solana Saga)
If you are currently a dual SIM subscriber, no action is required on your part. Your voice SIM will be updated to process both voice and data. You can delete your secondary data SIM. Please ensure you are deleting the correct SIM.
To ensure you are deleting the correct SIM, navigate to your account page on either the Helium Mobile app or your desktop at my.hellohelium.com/account.
Your phone number (the number you use to call your friends and family) is listed in your account and is associated with your voice SIM. Your data SIM will have a randomly assigned phone number associated with it. Please make note of these two phone numbers.
In your devices "Settings", navigate to SIM section. Your data SIM can be identified by the randomly assigned phone number (not your primary phone number). This SIM can be deleted.
For Android devices, please locate "SIM Manager".
For iOS devices, navigate to "Cellular" > "SIMs".
If you are unsure of which SIM is your Data SIM, please reach out to our support team via chat or at [email protected].
Note: iPhone users may need to reconfigure their settings to allow 5G. To do this go to Settings > Cellular > scroll to SIMs and select your Helium Mobile SIM > Voice & Data > and select 5G On.
If you are a Solana Saga user, please remove one of your physical SIM cards and verify that the SIM labeled Helium Mobile Voice is still active, and that you are still able to make and receive phone calls before discarding the SIM.
Please note that this is not a move away from CBRS coverage, but a path toward a better more seamless user experience which we hope to begin rolling out early next year.