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Helium Mobile FAQ
Helium Mobile FAQ

Information about our Unlimited Plan - available nationwide!

Updated over a week ago

For existing Beta users who helped us test and provide feedback over the past few months, THANK YOU. And if you're new here, welcome!

This FAQ will guide you through all of the need to know details about Helium Mobile.

Who can sign up for Helium Mobile?

Helium Mobile is currently open to everyone in the United States! Sign up through our website or the Helium Mobile app.


I am a current subscriber on the Unlimited Plan. Will the plan of my subscription increase with the introduction of new prices?

First, thank you for being a Helium Mobile subscriber! if you participated in the invite-only beta, or subscribed in our pilot locations in Miami-Dade, Broward, or Palm Beach counties, the price of your subscription will not change


Why Miami?

The community voted on Miami a few months ago when we asked for input on a launch city. We are the people’s carrier, so we take the perspectives of our community seriously. Miami’s reputation as an innovative city was also a factor.


How do I update my billing information?

You can update your billing information by logging into your hellohelium.com account and going to Me > Billing Info.

More questions about billing? Check out the Billing FAQ!


What happened to the Unlimited $5/month plan?

We kicked off the $5/month Unlimited plan in our pilot locations, Miami-Dade, Broward, and Palm Beach, leveraging the Helium Mobile Network to keep costs low. To expand Helium Mobile nationwide. As of March 7th, 2024, our $5 pilot has been sunsetted. While the $5 plan is no longer available to new subscribers, everyone in the country can sign up for the $20 Unlimited plan.


I’m a Saga user. How do I sign up?

Saga users who purchase their phones with Solana Mobile will be able to sign up and receive an exclusive promotion. You will need to sign up with the same email address used to order your Saga phone. Your first 30 days will be free of charge and after that you’ll receive unlimited talk, text, and data at the $20 monthly price.


When will Helium Mobile be available outside of the US?

We are a US only service at this time, and while we plan to offer international roaming for our subscribers in the future, we do not current have plans to offer services for subscribers outside of the US.


I attended the Helium Mobile Miami Meetup in January 2023. Do I still get 1 year free of unlimited data?

Yes, we will honor the promotion for those who attended the Helium Mobile Miami Meetup. Please use the e-mail you signed up with for the event for the promotion to be applied.


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