Easily manage your payments and billing information in one place! You can view invoices, update payment methods, check your renewal date, and manage your subscription directly in the Helium Mobile app.
All billing settings can be found under Profile → Billing.
Accepted Payment Methods
We currently accept the following payment methods:
Credit & debit cards
Apple Pay
Google Pay
Link (available in app version 4.1.1 and later)
Please note: Prepaid and virtual cards are not accepted at this time.
Managing Payment Methods
You can add multiple payment methods to your account and manage them anytime. This allows you to:
Select a default payment method for monthly billing.
Use your preferred payment method for add-ons and future purchases.
Remove outdated or unused payment methods.
All paid plans require a valid payment method and AutoPay enabled.
When you add or update a payment method, a temporary $1 authorization hold may appear on your account to verify the card. This hold is automatically removed within 5-7 business days.
How do I update my payment method?
You can update your payment method directly in the Helium Mobile app:
Open the Helium Mobile app
Tap your profile icon
Select Billing
Add, update, or choose a new default payment method
When does my billing cycle begin?
Your billing cycle starts on the day your service is activated and renews monthly on the same day.
Example: If your plan begins on March 15, it will renew on the 15th of each month.
If a month does not contain your renewal date, your bill will renew on the last day of that month.
Example: A subscription that starts on January 31 renews on February 28 (or February 29 during leap years), then March 31, April 30, and so on.
You can view your renewal date anytime in the app under Profile → Billing.
Note: Billing dates cannot currently be changed.
Annual plans renew one year from the original activation date.
Where can I view my invoices?
To view your billing history:
Open the Helium Mobile app
Go to Profile → Billing
Select View Bill History
From there, you can review previous invoices and charges associated with your account.
How do I cancel my plan?
You can cancel your plan at any time through the Helium Mobile app.
How to cancel your service:
Open the Helium Mobile app.
Go to Profile.
Select Billing.
Tap Cancel Plan.
Follow the prompts to confirm your cancellation.
When you cancel:
Service remains active through the end of your current billing cycle
Future recurring charges stop
No additional monthly service fees will be charged
What happens if my payment fails?
If a payment attempt is unsuccessful:
You will have a 3-day grace period to pay your bill
A reminder email will be sent when your payment is overdue
After 3 days, your service will be temporarily suspended
If you have multiple payment methods saved, we'll attempt to charge another saved payment method before suspending service.
Once payment is received, service can be restored. Your billing date will remain unchanged, and billing is not prorated during suspension.
You'll also receive notifications in the app and by email if a payment fails or if your payment method is approaching expiration.
What happens if my bill is overdue?
Accounts have a 3-day grace period after a missed payment.
If payment is not received during the grace period:
Service will be suspended
No reactivation fee applies
Your monthly billing date remains the same
Once payment is made, service can be restored.
My service was suspended. How long do I have before my account is deactivated?
If your service is suspended due to non-payment, you have until your next billing date to bring the account current.
If payment is not received before then, your account may be permanently deactivated. Once deactivated:
Your SIM can no longer be used
Your phone number may be released
Service cannot be guaranteed for recovery
Are there taxes and fees?
Yes. Taxes and regulatory fees are applied based on your service address and local requirements.
These may include:
FCC Regulatory Fee
Federal Universal Service Fund (USF)
E911 Fee
E988 Fee
State telecommunications fees
Local telecommunications fees
The fees listed above are common examples. Additional taxes, surcharges, and regulatory fees may apply based on your service address and local requirements.
If I change plans, will my charges be prorated?
Upgrades
Plan upgrades take effect immediately and are prorated based on the remaining time in your billing cycle.
Your renewal date will not change.
Downgrades
Plan downgrades take effect at the end of your current billing cycle.
Downgrades are not prorated and no partial refunds are provided. You can make plan changes directly in the Helium Mobile app.