You can move your Helium Mobile service to a new phone directly in the app using SIM Manager in Settings. This is available on app version 3.17.0 and higher.
You’ll briefly lose service while the switch completes. This usually takes less than 1 minute.
Before You Start
Make sure you’re logged into the Helium Mobile app on your new device (the device you want to move service to)
Connect to Wi-Fi
Your phone number stays the same
You may switch SIMs once every 6 months
Groups
Group Members can switch their own SIM by logging into their member account.
A Group Admin of a Kids Plan can switch the SIM of their child's account by logging into the Kids Plan Account.
How to Switch SIMs
Open the Helium Mobile app on your new phone
Tap Manage Account
Select SIM Manager
Follow the prompts to choose your SIM option
Confirm you’re ready to switch
Your service will temporarily turn off while the SIM moves, then turn back on automatically.
SIM Options
Switch from an eSIM to an eSIM
Switch from an eSIM to an eSIM
Recommended for devices that are eSIM compatible.
You’ll see an Important message before starting. This is expected.
What to know before continuing:
Your phone number will be carried over
Your current eSIM will be deactivated
You will temporarily lose service during the transfer (usually under 1 minute)
This action cannot be undone
Steps:
Log into your Helium Mobile account on your new device
Power off your old device
Tap Swap and Activate New eSIM
Follow the eSIM installation instructions on your new device
During activation, you’ll see “Activating SIM…”. Please keep the app open while this completes.
Once finished, your new device will reconnect automatically with the same phone number. You may need to power off and on your device if you are experiencing lags.
Switch from a SIM Card to an eSIM
Switch from a SIM Card to an eSIM
Recommended for devices that are eSIM compatible and currently have a physical SIM card.
You’ll see an Important message before starting. This is expected.
What to know before continuing:
Your phone number will be carried over
Your current SIM Card will be deactivated
You will temporarily lose service during the transfer (usually under 1 minute)
This action cannot be undone
Steps:
Log into your Helium Mobile account on your new device
Power off your old device
Tap Swap and Activate New eSIM
Follow the eSIM installation instructions on your new device
During activation, you’ll see “Activating SIM…”. Please keep the app open while this completes.
Once finished, your new device will reconnect automatically with the same phone number. You may need to power off and on your device if you are experiencing lags.
Move your SIM Card Between Devices
Move your SIM Card Between Devices
Already have a SIM Card and want to keep it?
Steps:
Power off your old device
Remove the SIM card using a SIM tray opening tool (usually provided by your phone manufacturer).
Power off your new device.
Insert the SIM card into your new device.
Restart your new device to get connected.
Your old device will immediately lose service once the SIM card if removed. You may need to restart your new device before seeing seamless service.