Ready to put your Cloud Points to use? You can redeem them for eGift cards to your favorite brands or donate them to an organization you support.
Eligibility
You must be an active subscriber for 90 days before you can redeem Cloud Points in the Cloud Store. A few things can restart this 90-day period:
Joining a group (countdown restarts from your join date)
Leaving a group (counts as a new subscription)
Cancelling and reactivating your subscription (counts as a new subscription)
Redeeming Cloud Points is only available to valid US customers residing in the United States.
Do my Cloud Points expire?
No, Cloud Points don't expire as long as the Cloud Points program is active and your account remains in good standing. If your account is cancelled, any previously earned points are forfeited.
What eGift cards can I purchase with Cloud Points?
How do I purchase a gift card?
Navigate to the Cloud Store icon
Tap your desired category
Tap your desired brand to view gift card options
Select a gift card and tap Get Voucher
Check your email for a message titled "Activate your Cloud Store Purchase"
Tap Redeem to finalize
All purchases are final. Rewards are sent to your registered email and typically arrive within 15 minutes.
Which organizations can I donate to?
You can donate your Cloud Points to:
How do I donate to a nonprofit organization?
Navigate to the Cloud Store icon
Tap the Give category
Select an organization and tap Get Voucher
Check your email for a message titled "Activate your Cloud Store Purchase"
Tap Donate to finalize
I made a purchase in the Cloud Store. Where can I get my gift card?
Congrats on your purchase! You'll receive an email at your registered email address with instructions on how to redeem your eGift card or finalize your donation.
I don't see my rewards email. What do I do?
Try the following:
Check your spam folder, it may have been filtered there by mistake
Make sure your inbox isn't full; delete unneeded emails if needed
Search for the subject line: "Helium Mobile has sent your Cloud Points Reward!"
Add [email protected] to your safe senders list or whitelist
Still can't find it? Chat with our support team via the Helium Mobile app or email us at [email protected] and we'll help you out.