If you're reading this, congrats! You're one step closer to breaking up with your carrier and making the switch the Helium Mobile.
The next step for your is to submit documents that will help us accurately assess your phone payment contract with your current carriers and determine how much reimbursement you would qualify for once you switch to Helium Mobile.
What documents do I need to submit?
You will need to upload a clear screenshot (or multiple screenshots if necessary) of your phone financing details, including the following:
Clear identification including your name and address
Phone number associated with the payment plan
Phone make & model
Phone payment balance
Phone financing start date (showing 90 days with prior carrier or number of payments made)
Carrier’s name
How and where do I submit them?
To ensure the security of this information, you will need to upload them to a private Google Drive folder. A folder will be shared to your email address from the Nova Labs Compliance team. The email will appear similar to the example below:
Please be diligent in confirming that this folder is coming from [email protected].
When you open the folder, you can confirm that this folder is the correct one by verifying the shared settings. You can do this by clicking the icon circled in the screenshot below.
In addition to your email, you should see the three internal Helium Mobile and Nova Labs accounts that have access to this folder.
Once you've verified the file, you can click on the document in the folder entitled Welcome to the Carrier Breakup Program where you will see the list of documents you need to submit, an overview of the process, and a description of next steps.
You can upload your documents directly to this folder by clicking the "+ New" button and selecting the proper files from your computer.
When will I hear back?
Give us some time to review these documents. We will do our best to get back to you within 15 business days. You will receive an email confirmation with the approval amount and next steps to subscribe.